Good question. Have you had a response yet? I installed a simplisafe system this weekend in our vacation home and now that I'm 2.5 hrs away from it, I cannot check the status of the system on my phone. Not sure if this is because I didn't sign up for the monthly monitoring subscription or something else has gone wrong. I just keep getting a message saying "Unable to get settings from your Base Station. Check your Base Station or try again."
Just called customer service, they said without the monitoring plan you cannot check on the status of the system. So you pretty much have to signup for the plan if you want to do anything useful with the system.
^ here's the plan differences: https://simplisafe.com/choose-monitoring
You can't use the phone app without the Interactive Monitoring Plan.
Per a rep here on the forums:
"
The Standard Monitoring Plan enables 24/7 dispatch and access to a Timeline of system events. You'll also get cellular backup communication, as an added layer of protection in case WiFi is ever unavailable. All of this for only $14.99 per month.
The Interactive Monitoring Plan includes all of the above, and adds Online Command of your system through the website and app, as well as unlimited recordings for all your SimpliCams; all for just $24.99 per month."
chris_9a5c0j
1 Message
4 years ago
Just called customer service, they said without the monitoring plan you cannot check on the status of the system. So you pretty much have to signup for the plan if you want to do anything useful with the system.
0
0
coltmaster1
2.8K Messages
4 years ago
You can't use the phone app without the Interactive Monitoring Plan.
Per a rep here on the forums:
" The Standard Monitoring Plan enables 24/7 dispatch and access to a Timeline of system events. You'll also get cellular backup communication, as an added layer of protection in case WiFi is ever unavailable. All of this for only $14.99 per month.
The Interactive Monitoring Plan includes all of the above, and adds Online Command of your system through the website and app, as well as unlimited recordings for all your SimpliCams; all for just $24.99 per month."
0
0