UK: two minute delay

In the US I had over a 5 minute wait before the alarm company called me.  They said they were busy so reporting was delayed. This doesn't instill confidence if it was a real emergency with home invaders or a fire. This five and half minute wait before even being called to see if there is a problem is not acceptable. In the past they were under 30 seconds.  Imagine what could of happened if it was your mother that hit the panic switch 330 seconds earlier because someone was in the house.