Once Again, Your Communication Needs a LOT of Work (Response Time Changes, New Plans)

Hi SimpliSafe,

Recently there have been two changes, big changes IMO, that people have become aware of through interacting with SimpliSafe or the website. These are:

1. The change from a response time of 30 seconds to 2 minutes for phone calls when an alarm is triggered.

2. The addition of 2x new plans (Pro and Pro Plus) and the renaming of Fast Protect (now Core).

We've been discussing the change in response times for a while on the SimpliSafe subreddit. (Which is at https://www.reddit.com/r/simplisafe for those who aren't aware - please come join us!) It's been weeks, I think? I just noticed the change in plans offered tonight in a document that says last updated 8 (now 9, I think) days ago.

No emails. No app pushes. No posts here. No support document for the change in response times that I'm aware of. (If I'm wrong about any of these please let me know!)

Simply put, WHY ARE YOU ALL SO BAD AT COMMUNICATING IMPORTANT CHANGES? This isn't the first time something's changed we've kind of sort of found out about through interacting with support and then had confirmed much later. This isn't that difficult. Y'all contact me CONSTANTLY about sales and stuff and since I cancelled my monitoring, to pay for the monitoring I no longer have. Surely whoever is responsible for (and on the ball about, I might add!) those can also be put in charge of major service changes and/or new services.

Be better. Please be better for your customers. Stop making us beg for this kind of dead simple, bog standard stuff that should've been there by default. (Yet still isn't after YEARS of asking in some instances.)