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katheek77's profile

Monday, August 26th, 2024 10:14 PM

Downgraded - no pro-rate or continue until end of billing period?

I got the email that after Sept 1, my plan would go up by $2.  Having read how difficult it can be to downgrade, I called today to say I wanted to drop to the self-monitoring plan next cycle.  Amazingly, it was done instantly, although I haven't received the email I was told I'd get.  

Anyway, I notice that I was instantly down-graded, but, is there no pro-rating for the rest of the month?  Any other service (phone, streaming, internet) I've ever had, if you downgrade or cancel, you either keep the service through the end of that billing period, or you're cancelled/down-graded but receive a pro-rated amount back. My bill was paid on the 14th. 

Official Response

Community Admin

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3.4K Messages

1 month ago

Hi @katheek77, 

As mentioned by Captain11, there is no proration of the rest of your monthly billing cycle; and when downgrading the change is immediate. However, a prorated credit from your last billing cycle will be subtracted from the invoice on your next bill date.

12 Messages

It wasn't correctly pro-rated.  I only used 12 days of the August 14-September 14 plan at the old fast protect rate.  However, I was only credited $3.08. It makes absolutely no sense, because I should have gotten about a 60% credit.

Captain

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6.1K Messages

1 month ago

You are correct, there is no proration of the monthly period. Whether you cancel on the first of the month or the last, same effect.

12 Messages

@captain11​ 

interesting that they didn’t mention that when telling me all the other implications of downgrading. 

Captain

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6.1K Messages

@katheek77​ Suggest you call, speak with customer service and make your point there. Your comment is a good one and SS should address this with additional training of their reps.

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