12 Messages
Downgraded - no pro-rate or continue until end of billing period?
I got the email that after Sept 1, my plan would go up by $2. Having read how difficult it can be to downgrade, I called today to say I wanted to drop to the self-monitoring plan next cycle. Amazingly, it was done instantly, although I haven't received the email I was told I'd get.
Anyway, I notice that I was instantly down-graded, but, is there no pro-rating for the rest of the month? Any other service (phone, streaming, internet) I've ever had, if you downgrade or cancel, you either keep the service through the end of that billing period, or you're cancelled/down-graded but receive a pro-rated amount back. My bill was paid on the 14th.
Official Response
emily_s
Community Admin
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3.4K Messages
1 month ago
Hi @katheek77,
As mentioned by Captain11, there is no proration of the rest of your monthly billing cycle; and when downgrading the change is immediate. However, a prorated credit from your last billing cycle will be subtracted from the invoice on your next bill date.
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captain11
Captain
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6.1K Messages
1 month ago
You are correct, there is no proration of the monthly period. Whether you cancel on the first of the month or the last, same effect.
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