Upgrade Program for Loyal Customer

I would also be interested in upgrading only if discounted.  Been a happy customer for 3 years.

I have been a loyal customer for 3 years and spent about $700 on my system, with additions... and would also like to upgrade to the new system... It would make sense to offer some sort of upgrade, trade in your old for the new... and although I have NO complaints about response... to an alarm.. your customer service hold times are beyond ridiculous. 15 mins I have been waiting to speak with a representative...

Yes, an upgrade discount would be great for existing customers.

I've been hearing commercials for Simplisafe on Hannity for God knows how long.

Finally decided to bite the bullet and purchase a system a few months ago.

Jesus am I ever sorry. Definitely not a good way to build trust with your customers.

you need to offer a trade-in program for loyal customers.   Many of us have huge investments for the old components which simplisafe can refurbish and resell as refurbished if they want at a discount rate.

I am upset also purchased a few months ago and new system has all the features I wanted but still decided to go with simplisafe anyway.

Like others, I purchased my system a few months ago.  One of the major complaints from my wife was the lack of a back light on the keypad.  Now that SS3 is released I would love to get two new keypads, but it sounds like I will need to replace the entire system.  I also found a post from 2012 where SimpliSafe had a discounted upgrade program to upgrade from the original system to SS2, hopefully they will do something similar again.

I'll be switching over to Google's system if you don't offer an upgrade discount. I sung your praises, have installed in two houses and this is how you treat loyal customers? Bye bye.

Nest is about to release their own security system for anyone considering a move. I know I will be looking to Nest over paying full price to upgrade my $800+ in equipment invested in Simplisafe. The SS components I have currently installed look like a toy system. I also own many nest cameras and can say the quality of their equipment and even packaging  is worlds better. I think the box my nest cam is packed in costs more to produce than a SS base station.

I too have been a loyal customer for over 4 years now and would greatly appreciate an 'upgrade discount'.  I own 2 systems, one for my vacation home and one of my house.  I've also recommended SimpliSafe to 3 of my friends who all purchased within the last year.  I would totally take advantage in upgrading both my systems to the new and improved versions.
With increasing competition you'd think SimpliSafe would offer their existing customers and options...that's bad management.  I'll also be looking into a new system from a competitor.

Abode is an interesting option as well....

Call them up, I just upgraded my old system.  I had to pay full price for my new system, then they sent me a shipping label to send back my old system that's 2 years old for a full refund of what I paid for the old components.

Thanks for the pointer, I'll go look at that. While I'm not expecting anything home-automation-ish purchased in 2018 to be a long term solution, a system that will talk to generic Zigbee/Zwave components is likely to have some staying power.

The only issue with Lyric is there are limited options for DIY with monitoring (plenty of places to buy if you don't want monitoring though), and with the upfront cost plus monitoring it ends up being more expensive than SS3 for the limited DIY providers.  Don't know about the companies who lock in contract, though. I imagine the non-proprietary folks might move toward it.  closed proprietary like adt are teaming with samsung already.  Don't know why SS hasn't locked in a strategic partner, but they do have a small niche market of proprietary sec system.  Expanding more to home automation would blow their business model and it's hard to see that SS has a get over the bridge business plan beyond the security system.  I don't expect integrations will amount to more than being able to use alexa to arm or disarm the system.  Considering apple's more extensive approval process, I do not believe SS is even starting that process.  Again, I go back to the fact that SS3 was already built wickering through approvals prior to Apple's software based announcement, so SS3 would have had to include authentication chip if SS was considering HomeKit integration.

I'm not saying I would turn down an upgrade price, but how many of you are apple users and ever time apple comes out with a new phone you jump at the chance to purchase at full price the new Apple phone which cost more than the security system protecting your home and loved ones? A company hopes that they have done a good job with their products so that when they improve them you are willing to pay for the enormous R&D and manufacturing costs of producing better products. Most companies require new purchases from loyal customers to keep the business going. How many of you demanded this from your laptop company, your dishwasher, washer and dryer?

I have had my ups and downs with my SS equipment but overall I have been very happy with my experience and their customer service.