5 Messages
Updates are not automatic?
So now I learn that updates are not automatic and there is no notification when one needs to be done. I just have to learn about it when the system fails?!?!?!?!?!?!
Or waste my time hanging out on the message boards to see what's new? Who has time for this?
I am so beyond disappointed in this system. And they don't seem to care about fixing it, they just keep suggesting ways for us to spend more money.
Official Solution
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi ldunlevy71,
I'm not sure which part of the system you're talking about here. For all cameras - the Outdoor Camera, the Video Doorbell Pro, and the Indoor Camera - those updates are all fully automatic.
Since updating the Base Station could potentially disrupt the system's armed state (e.g. often the system needs to be disarmed for the update to go through at all), that does need to be initiated manually by the user whenever you're ready. But you'll know when an update is available for you via the Keypad - look for a ⚙️ gear icon. If your system is connected to the SimpliSafe app, you'll also get a notification there.
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Kvolberding
1 Message
2 years ago
Yah, I have the same gripe. Come on simplisafe. Yes I would not like an update to interrupt my alarm while it is set but you are a tech company. Updates should be completed when systems are disarmed and if a system is armed while an update is in progress the update should be paused. Or a notification should be pushed that an up date Is necessary. Or an aural warning when a system is set from the base station. A little gear symbol in the corner of a 1x3 screen is a crap solution. If you are a tech company, which you are, you should be able to figure out how to fix this problem easily.
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