72 Messages
Testing/Verifying Cellular Signal
What is the best way to test and verify the cellular signal of the base station? To ensure the status and connectivity of it? Is there a way to do this? Does this occur when using "Test Mode", or when the "test signal" is sent every day? I couldn't tell and didn't hear any confirmation on whether in any of these circumstances it is actually testing and verifying the backup signal to cellular, or simply just using the local wireless/wi-fi/access point to ensure a test signal in general was getting to the monitoring company.
Accepted Solution
Official Response
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi Steelick,
Yep, an Automated Test is sent every day, and if you put your system into Test Mode, that sends a Manual Test as well. Both of them appear on your Timeline Event Log.
The thing is that if your WiFi was active, the system will try to send the signal through WiFi only - since usually WiFi is the faster and more stable signal. So if you want to test the cell backup, you'll want to temporarily disable the WiFi connection through your Keypad's Menu.
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AutomateAndThrive
17 Messages
2 years ago
I believe if you momentarily disable your Wi-Fi and go into test mode the base station should try to phone home, but it will be forced to rely on the cellular signal. If you don't get a response back from SS central stating "Test signal received" you know there's an issue at that point. If you do get a response, the sim card was the only way the base station could have reached out, so you should be good to go.
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