‎Testing/Verifying Cellular Signal | SimpliSafe Help Center
 
Steelick's profile

Mon, Mar 21, 2022 8:51 PM

Testing/Verifying Cellular Signal

What is the best way to test and verify the cellular signal of the base station? To ensure the status and connectivity of it? Is there a way to do this? Does this occur when using "Test Mode", or when the "test signal" is sent every day? I couldn't tell and didn't hear any confirmation on whether in any of these circumstances it is actually testing and verifying the backup signal to cellular, or simply just using the local wireless/wi-fi/access point to ensure a test signal in general was getting to the monitoring company.

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3.8K Messages

8 months ago

Hi Steelick,


Yep, an Automated Test is sent every day, and if you put your system into Test Mode, that sends a Manual Test as well. Both of them appear on your Timeline Event Log.

The thing is that if your WiFi was active, the system will try to send the signal through WiFi only - since usually WiFi is the faster and more stable signal. So if you want to test the cell backup, you'll want to temporarily disable the WiFi connection through your Keypad's Menu.

66 Messages

@davey_d​ Thank you, Davey, for the information and clarification!

8 months ago

I believe if you momentarily disable your Wi-Fi and go into test mode the base station should try to phone home, but it will be forced to rely on the cellular signal.  If you don't get a response back from SS central stating "Test signal received" you know there's an issue at that point.  If you do get a response, the sim card was the only way the base station could have reached out, so you should be good to go.

66 Messages

@AutomateAndThrive​ Thank you for the response! I was thinking that too, or to try that method, if needed. I was just trying to confirm this, or understand how the system itself works too, and I would hope Simplisafe also monitors or checks cellular signal too [just like it tells us if wireless/wi-fi goes down; although they may care more about the wi-fi going down, since it provides updates, is a potentially faster method of sending data (although that may not matter as much for the type of traffic sent), and potentially costs Simplisafe less (or at least benefits them more)].

Thank you for the reply, I appreciate it! I thought I saw someone else mention previously that the system doesn't necessarily check this, but this was when Simplisafe 3 first came out, I believe.