Problem getting updates
I noticed that my mom's Simplisafe got a notice for an update the other day and that it showed a newer version of the firmware than what I saw on the app for my system. So when I got home I tried to do an update. But I get one of two messages. Either it tells me it's unable to check for updates or it says it's downloading the update and it'll take about 25 minutes, but it never happens.
I've attached some photos to show it's connected to WiFi and getting to the internet. There is no firewall or other device in the way.
I also noticed that the keypad and the base station are on different versions and have no idea how that happened but my understanding is they should always be on the same version.
Anyone got any ideas on what to do here?