‎Power Outage Reconnect Hierarchy | SimpliSafe Support Home
 
dschrode's profile

Tuesday, April 26th, 2022 6:31 PM

Power Outage Reconnect Hierarchy

When the base station and wireless cameras have been connected to a particular wireless network, and then there is a power and or internet outage, there should be software written by smart people to tell all these devices(base and cameras) to wait and reconnect to the original wifi network to which they were previously connected, not just try to reconnect to some other random or available at this time wifi network. Please someone program this. I dont need my base station and cameras trying to reconnect to someone else's wifi network or one of my extenders that have a specific purpose.

Official Response

Community Admin

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5.5K Messages

2 years ago

Hi @dschrode ,

The Base Station, and all of our camera models, are able to connect to only one WiFi network at a time. Indeed, to switch to a different network would require going into the settings and manually setting it up. So if there was ever a power outage, all of these devices would try to reconnect to the same network - assuming that network is available.

3 Messages

@davey_d​ So if that is correct, which I have concerns that it is not, why did my base station not reconnect to my wifi network(to which it was originally connected BY ME) and instead connect to a wifi extender that it had never been connected to??????? just curious

Community Admin

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5.5K Messages

Does that WiFi extender use the same SSID/password as your main network? WiFi devices in general don't connect to specific devices; rather, they look for those credentials and will just try to connect to whichever access point has the strongest signal.

3 Messages

No it does not. Which is my point. Software should be written to force the base station and cameras to reconnect to the SSID with the same password to which they were just connected.

Community Admin

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5.5K Messages

That's what is puzzling. As I said, all of our components that use WiFi are designed to only connect to one network at a time. It's not possible for them to connect to any other networks nearby unless you removed the original network from the device memory and added that second one.

For now, I would suggest that you delete the network from your Base Station, and re-add it (through the Keypad Menu's System Settings section). Hopefully that locks it down.

3 Messages

@davey_d

After a recent 24-hour power outage, our base station has been unable to reconnect to the wifi network. That network is up again and active--other devices, including a SS indoor camera, are using that connection. That base station hasn't been able to connect, and chat help "highly apologizes" for not being able to resolve the situation. We are away from the home for extended periods of time and unable to perform any on-site power cycling right now.

Is there any solution that I'm missing here?

697 Messages

2 years ago

Let's assume it was possible to connect to more than one network (it's not) how could it connect to another network w/o knowing the credentials to authenticate to that new network?

979 Messages

1 year ago

That is strange as all of our simplisafe devices automatically connect to the internet when power or internet comes back on, even the one outdoor camera I have on an extender it will automatically hook back up to that one, have you tried rebooting the whole system to see if that will fix anything?

3 Messages

@lance843​ We are currently away from home, and can't do any power recycling. The area recently had a 36-hour power outage, and the SS representative I spoke with on the phone said that the base station's rechargeable battery had probably run down during that time. Power restored at the house wouldn't cause a reboot, he said, without unplugging and plugging back in the device. That doesn't make much sense to me, but I'm not there and can't test it at this time.

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