Monitoring center phone calls
New to the system. Having a few issues but figuring them out but I can’t seem to get past one of them. I have accidentally tripped my system 2 times and I had a motion sensor trip for whatever reason. The monitoring center tries to call my house and it goes straight to voicemail. I even had them try to call me when I had the system off and the same thing. My phone service is Comcast/ Xfinity which of course my security system uses also because cell service is terrible where I live. They do end up calling the police because they can’t get through to my house but then call my cell and I ask them to cancel which they do. No one else has a problem calling my home number but them. I did call Comcast and they did a check on the line and spam issue’s for that matter and all checked our ok.
Any ideas out there. Thanks….