‎Entry Sensor Low Battery Alert | SimpliSafe Support Home
 
wildwing1955's profile

Wednesday, October 11th, 2023 5:20 PM

Entry Sensor Low Battery Alert

Battery low alert , but which one

Community Admin

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2.9K Messages

8 months ago

Hi @wildwing1955, 

If you go to the <!> notification section on the Keypad, it will tell you the name of the Entry Sensor that has a low battery. You can also find this information in the SimpliSafe mobile app by navigating to the three bar menu icon on the top left corner of the screen > My System > Device Settings. If you tap the 🔄 refresh icon on the top left corner, you'll get the most up to date information from the Base Station.

980 Messages

8 months ago

Should tell you in the app as well, or at least mine does.

16 days ago

I've never gotten a low battery on any device other than the key pads.  When the entry device battery goes low they end up offline. Then I have to remove them and add them again.  I know they are working after the battery change because when the door is opened the blue light blinks but they stay offline.   Is there a setting that needs to be turned on to get low battery alerts from the other devices?

Community Admin

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2.9K Messages

@billtrepanier56​ If you drag down the home screen of the SimpliSafe mobile app, it will refresh to pull the latest status from your Base Station and say which device has a low battery. 

You can also check the current status of all sensors in the SimpliSafe app, under My System > Device Settings. Don't forget to hit the 🔄 Refresh button on the top right to get the latest information from the Base Station.

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