2 Messages
Base station won't connect
So frustrated...I can't access anything on my account because when I enter the PIN (never required before, only in the last 24 hrs) on my phone, it says "we're having trouble connecting to your base station." And of course it's a 45 minute wait when I try and contact customer support.
It's definitely a SS issue, as every other connected device in my house is working perfectly, and I haven't had any wireless service interruptions. And I can't even manage any of the devices or settings because it won't even let me enter the PIN.
Sent 3 emails to customer support but of course no reply.
Should I just switch to another provider?
It's definitely a SS issue, as every other connected device in my house is working perfectly, and I haven't had any wireless service interruptions. And I can't even manage any of the devices or settings because it won't even let me enter the PIN.
Sent 3 emails to customer support but of course no reply.
Should I just switch to another provider?
coltmaster1
Advocate
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2.8K Messages
4 years ago
If SS2, you may need a new cellular module - for example, if you have a tmobile or vodaphone module in the base station, you might actually have better coverage with a Verizon module, so call SS to troubleshoot if this is the issue, and if so, request the Verizon module. Also, depending on your phone carrier and the 3 G shutdowns, you may need SS's new cellular module that is compatible with LTE - you have to call to request it (because they aren't just automatically sending them out) - make sure you request that it is activated.
If you have SS3, chances are, you may need a different cellular module (SS3 versions are already compatible with LTE). Again, if you have a tmobile module in your base station, a verizon module could very well fix the issue, as long as there aren't any other problems that may need troubleshooting with SS.
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azjumbo
1 Message
4 years ago
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captain11
Captain
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5.6K Messages
4 years ago
I have Verizon, SS3 and no issues.
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