
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
2 Messages
Friday, January 3rd, 2020 3:44 PM
Base station won't connect
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3 years ago
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coltmaster1
Advocate
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2.8K Messages
3 years ago
If SS2, you may need a new cellular module - for example, if you have a tmobile or vodaphone module in the base station, you might actually have better coverage with a Verizon module, so call SS to troubleshoot if this is the issue, and if so, request the Verizon module. Also, depending on your phone carrier and the 3 G shutdowns, you may need SS's new cellular module that is compatible with LTE - you have to call to request it (because they aren't just automatically sending them out) - make sure you request that it is activated.
If you have SS3, chances are, you may need a different cellular module (SS3 versions are already compatible with LTE). Again, if you have a tmobile module in your base station, a verizon module could very well fix the issue, as long as there aren't any other problems that may need troubleshooting with SS.
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azjumbo
1 Message
3 years ago
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captain11
Captain
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5.1K Messages
3 years ago
I have Verizon, SS3 and no issues.
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