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Friday, April 30th, 2021 3:57 AM

Spring sensor sale and customer service

I received an email about spring sale of 15% off of sensors that would be applied at checkout.  It said that it expired on 4/29.  I ordered a couple of sensors today (4/29) and when I checked out the discount was not applied.  I called customer service and was told that the sale ended at 9PM (not stated in the email).  I canceled my order.  It seems that you are not interested in selling sensors! Customer service was no help!

Community Admin

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5.2K Messages

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80 Points

3 years ago

Hi bahlemeyer,

So sorry to hear about this experience! Yes, even after a promotion has expired, our Sales agents should be able to work out a deal for you.
Someone from our Sales team will be reaching out soon to take care of you!

- Johnny M.
SimpliSafe Home Security
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