3 Messages
follow through with products and shipment
paid extra for 2 day delivery, it will be 5 business days since I placed the order. and they say they start charging for monitoring yesterday. is this an on going problem with Simpli safe not to honor their commitments as posted? Or, is it best to send it all back for lack of good customer service
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emily_s
Community Admin
•
3K Messages
28 days ago
Hi @jimbeaudoin37,
I apologize about this experience, your system certainly should have been delivered by now. I've escalated your case to our Specialist team. A senior agent will contact you soon, so please keep an ear out for their call.
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