‎Account Cancelled vs. Subscription Cancelled... | SimpliSafe Support Home
 
john_mccullough's profile

Thursday, April 4th, 2024 8:55 PM

Account Cancelled vs. Subscription Cancelled...

I called today to have my Simplisafe monitoring subscription cancelled.  Now, everything is gone.  I have no access to anything in my Simplisafe system on the web or on my smartphone app.  Is that what should happen?  I didn't think my entire account would be cancelled.

  ~ John 

Community Admin

 • 

2.8K Messages

2 months ago

Hi @john_mccullough, 

I'm sorry to hear about this! When you called in to cancel your subscription, it sounds like the agent accidentally cancelled your account instead of downgrading you to our free Basic App Control plan. To remedy this, an agent will need to reactivate your account under this free plan. If you reach out to our Support team, they will be able to do this.

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