‎When will the Doorbell Pro work correctly again? | SimpliSafe Support Home
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Wednesday, May 31st, 2023 5:22 PM


When will the Doorbell Pro work correctly again?

Like many others who have posted, my doorbell pro worked great for a couple of years, picking up all activity, but for about the past year it detects very little and has been extremely frustrating. I’ve contacted support, had a new doorbell sent, installed it, changed the angle, bought and installed a WIFI extender, ensured that the connectivity for WIFI showed all blue bars, did many a hard reset, soft reset, uninstalled and reinstalled, tried every combination of sensitivity, people-motion, etc. Something changed at Simplisafe’s end…and I’ve been patiently waiting for you to figure it out and fix it. I don’t want to spend any more time chatting with customer support, or have someone flippantly suggest I redo one of the many strategies that I can use at my end to address it; clearly, like me, many of the people who have posted comments have gone to great lengths to make the camera function better at the user end to no avail - it’s up to Simplisafe to come up with a solution. Is SimpliSafe addressing this, or is it time to look for a more reliable system?

This conversation has been merged. Please refer the main conversation:

Video Doorbell fails to pick up motion

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