31 Messages
Video Doorbell Pro
Some questions about the "Video Doorbell Pro" --
Is the video only available LIVE?
Can I access somewhere/something to see a past event? Like if I was away from home and other devices.
If the vid is retained, for how long?
Is the video only available LIVE?
Can I access somewhere/something to see a past event? Like if I was away from home and other devices.
If the vid is retained, for how long?
sevensiamesecats
2.2K Messages
4 years ago
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sevensiamesecats
2.2K Messages
4 years ago
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davey_d
Community Admin
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5.7K Messages
4 years ago
To clarify, the way that all of our cameras work is that you can livestream and receive push notifications through the app at no additional charge.
The cameras can also automatically record to the cloud when triggered by system events (or its own own built-in motion sensor), when the $4.99 Recording Subscription is active. This subscription is per camera, per month.
If you have a system already, and are subscribed to the all-inclusive $24.99 Interactive Monitoring Plan, you already get Recordings for up to 10 cameras, as well.
Johnny M.
SimpliSafe Home Security
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rich21lewis
1 Message
4 years ago
Thanks.
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simplisafe_admin
Community Admin
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1.1K Messages
4 years ago
For information on the significance of the colored LED around the button on the Video Doorbell Pro you can refer to the article in our Help Center by clicking here.
For issues regarding streaming from your camera, there are two primary causes. The first issue could be the WiFi connection from the camera to your router. You can easily check the WiFi signal strength to your camera by opening up the SimpliSafe app and following these instructions:
The second issue could be the upload speed provided by your Internet Service Provider. SimpliSafe cameras require 2 Mbps of upload speed per camera to stream properly without any issues.
If both of those check out fine it may be best to give our Support Team a call at 888-910-1458 to do some further troubleshooting.
SimpliSafe Social Team
SimpliSafe Home Security
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jmensr
1 Message
4 years ago
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sevensiamesecats
2.2K Messages
4 years ago
Note that if you want a doorbell sound from the base unit, only the new base can have that function downloaded to it.
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simplisafe_admin
Community Admin
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1.1K Messages
4 years ago
SimpliSafe Social Team
SimpliSafe Home Security
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simplisafe_admin
Community Admin
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1.1K Messages
4 years ago
While you would need the SimpliSafe app on your iOS or Android device to set up the SimpliSafe cameras, you do not need to have the Interactive Monitoring plan. All SimpliSafe cameras can be viewed live through the SimpliSafe app or the online account at no additional cost, but if you would like to have access to the recording feature of the cameras you would need to have a plan that includes that such as the Interactive Monitoring plan.
SimpliSafe Social Team
SimpliSafe Home Security
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glenbarrington
217 Messages
4 years ago
The order of usefulness of the doorbell features for me are:
(1) Notifications to my smartphone (& tablet). And because my smartwatch is set up to recieve Smartphone notifications, I also get notifications on my Samsung watch. (I also like how it also rings at the base station as well as the mechanical chime, very useful for me, since I wear hearing aids, and the chime is poorly placed.)
(2) Video - it's nice to know who is at the door, but I suspect the video is most useful in emergency situations. It isn't a significant factor in day to day operations.
(3) Audio - In truth, I don't really use it. Delivery people drop off their packages and head back to the truck. Visitors and the pizza delivery guy need to be met at the door, and we don't get many door to door salespeople in our town. Again, I suspect its value lies in an emergency situation.
Everyone's needs are different, this is just my evaluation for how I use it.
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