‎Transformer requirement for the SimpliSafe Video Doorbell | SimpliSafe Support Home
 
T

Thursday, December 2nd, 2021 12:05 AM

Transformer requirement for the SimpliSafe Video Doorbell

I didn't see a search option on here so I am asking this question that has probably been asked before.

Will my 16v 10va transformer work with the SimpliSafe Video Door bell pro?  

Just want to have all the information before I add the video doorbell.
Thanks

Captain

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5.7K Messages

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130 Points

2 years ago

@tvotta first, suggest you change your forum handle to something other than your email for privacy reasons. Second, go to the help center (link on bottom of page) and there is a search tool there.

And here is the link with your answer:


https://support.simplisafe.com/hc/en-us/articles/360035706791-Requirements

support is open now too.

58 Messages

2 years ago

I had a 16VAC/10VA transformer when I first installed my video doorbell and had lots of problems. I switched to a 16VAC/30VA (like this one from Home Depot Hampton Bay 16VAC/30VA Transformer Compatible with All Video Door Bells-HB-130-03 - The Home Depot) and some of my issues went away. 

(edited)

3 Messages

7 months ago

This might be a duplicate post.  I have a new house with only a Cat 6 cable going to the doorbell. There is not bell/chime. Can I just wire in a 12/24vac transformer to power the unit? If someone pushed the bell button it will be a dead short in the system. What size resistor should I put in to compensate for that? Or, can I open the unit and defeat the bell button since I only need the video camera? There goes any warranty......

Community Admin

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2.4K Messages

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10 Points

@stutsfx​ The Video Doorbell does need to be installed with a wired doorbell in order to work properly. I have seen some users experience success by using a 8-24VAC transformer instead. However, if you do just want a video camera by your front door, our Outdoor Camera may be a good alternative.

(edited)

2 Messages

So is simpli safe officially recommending a a 16V-30VA transformer be installed? Installed a wired simpli safe doorbell camera and it fried my existing transformer and chime. What transformer does your company recommend to work with your doorbell camera?

2 Messages

Would also like a customer service manager to contact me as well. 

Community Admin

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2.4K Messages

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10 Points

@rcstowe​ The Video Doorbell is compatible with any 8-24VAC transformer. We don't have a recommendation on a specific transformer, but any that fulfills that voltage requirement should work. I opened up a ticket with our escalated support team on your behalf; a senior specialist will reach out to you soon.

3 Messages

2 months ago

I bought a tri-volt transformer at HD and used the 24V/20VAC terminals.  Worked like a charm.

1 Message

Do you happen to have the info on that transformer?

3 Messages

2 months ago

Thanks.I ended up doing the same, though it needed an artificial load to keep it from spiking over 24. 

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