‎soooo slowwww | SimpliSafe Help Center
jbriare's profile

Monday, December 20th, 2021 12:11 AM

soooo slowwww

​Is it normal to take 30 - 40 seconds for motion detection alert to come on to my app/phone?​
​Is it normal to take 30 - 40 seconds for camera to "watch live"?​
​Is it normal to take several minutes for motion detected recordings to be available to view?​

Official Solution

Community Admin


4.3K Messages

1 year ago

Hi there,

All of this latency sounds unusually high. If you haven't already, we suggest giving our Support team a call at 800-548-9508 so we can troubleshoot that WiFi connection.

2 Messages

1 year ago

My system's response time is 3 to 5 seconds.

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