SimpliSafe Wireless Outdoor Security Camera: Advanced security from the outside in

@astemdw​ I’m out of state and my new outdoor battery security camera has decided to malfunction.  Everything was fine for a couple weeks. Now it records every few minutes, but where there should be the video I get a message that “This portion of the video is unavailable.”  The entire vids are unavailable, plus it indicates that each video is several minutes long…sometimes well over 4 minutes. The normal length of videos is 10 to 20 seconds. As far as I can tell, my camera is recording, but nothing uploads.  Did SimpliSafe put this camera on the market too quickly?  I’m not humored at all about this. 

Exactly as captain11 said. 

@robsp32​   I’m having similar issues. Vehicles have already gone by with just the tail end appearing in the video. As far as I can tell these cameras lag extremely slow to recognize motion and then to wake up and start the recording process. 

@sugakuga​ I sent them back in November for a full refund. I went with eufy which was far better quality. Problem with eufy is the customer service is horrendous, and the firmware updates often push out new problems with motion detection or delayed alerts. The hardware is strong, and the feature set is fantastic, but they need to work out the bugs way faster and actually do some sort of public relations in the support community on their own website.

The Solar Panel does plug into the Outdoor Camera with a regular micro-USB plug. However, the casing around the plug is specially shaped to fit snugly into the cam for a watertight fit.

So if you're asking if you can just use a third-party cable extension, we wouldn't recommend it.

But I'll pass it on to our product team as a suggestion.

I really had no choice but to add an outdoor Micro USB Power Extension Cable (20ft 6M) to the solar panels to get maximum sunlight and they work great with the extension cables. I had to mount the cameras under the eve of my home to get the correct angle on the video in the app since there is no option to rotate the video by just 90 degrees, you can only rotate it by 180 degrees which is a bummer. By mounting under the eve it also provides some protection from bad weather.

I purchased the outdoor Micro USB Power Extension Cable (20ft 6M) designed for multiple outdoor cameras on Amazon, easy quick search. 

I hope this information helps.

@zimerclan​ Just an FYI on the spotlights in the camera, you can turn them off in the settings of the app. Also, my best guess is since they released the new outdoor camera they probably also quit producing the wet suit for the indoor camera.

Hi @zimerclan,

Yes, the Spotlight is useful for providing enough light for color vision in low light. But you can turn off the feature, and the camera can still use regular (black and white) night vision.

In terms of availability - it might have been a while since you last checked, but the Outdoor Camera is fully back in stock right now. We encourage you to give it a try - don't forget the 60-day Money Back Guarantee!

And yes, unfortunately, with the release of the Outdoor Camera, the Outdoor Kit for the Indoor Camera is no longer available.

@zimerclan​ In the setting you can switch off the LED light if you wish. 

@s13n​ the Outdoor Camera is shielded a little bit, and is designed to withstand all weather conditions between -4ºF  and 122ºF!

@SamB​ right now, the Outdoor Camera does not respond to the system's armed state and is active at all times.

@sugakuga​ this sounds like a connectivity issue with your WiFi router. Unfortunately, it would be best to troubleshoot when you're back home. Have you already been working with our Support team? When you're available, I can put you in touch with a senior agent.

I'm home and my camera still malfunctions at night.  Clips are 3 minutes long and they record every three minutes.  In other words, I have dozens of failed video clips to delete every morning.  Every single video, instead of playing, shows a message that the video has not uploaded.  There are NO connectivity problems with wife, and again, the camera only malfunctions this way at night.

@benjaminkurata​ , do you have the Spotlight enabled for your Outdoor Camera? That would be necessary for the color night vision to function, because it needs a bit more visible light in the scene.