5 Messages
SimpliCam DOA
I recently added a SimpliCam to my system-or rather should say tried to.
Camera is stuck with a solid yellow light, so I cannot scan the QR code. Anyone have any luck getting past this?
I tried SimpliSafe Twitter support and got a response that this is a known issue and that it will be updated when they resolve the issue)even though it is not connected to my system?!?!).
Any advice?
Camera is stuck with a solid yellow light, so I cannot scan the QR code. Anyone have any luck getting past this?
I tried SimpliSafe Twitter support and got a response that this is a known issue and that it will be updated when they resolve the issue)even though it is not connected to my system?!?!).
Any advice?
ricksimplisafe
91 Messages
3 years ago
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ricksimplisafe
91 Messages
3 years ago
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koehlertfamily
5 Messages
3 years ago
Very frustrating!
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captain11
Captain
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5.6K Messages
3 years ago
Remove the camera from your system via the phone app. Then attempt a reinstall; with the camera telling you its ready to connect, in a well lit area, move your phone screen with the QR code from about 1/2 inch out slowly away from the camera lens to about 1 ft, then slowly move back in. Keep it aligned with the reflection in the camera lens. Repeat twice. If that doesn't work, call SS (don't tweet) and get a free replacement. Remember, will only connect to 2.4g, not 5g too.
Post your results here if you get a chance. Good luck and happy 4th. (Also, SS support is closed tomorrow).
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koehlertfamily
5 Messages
3 years ago
I'll try calling, but in the past have gotten better responses from DMs to them on Twitter. On the phone, I've gotten conflicting information, a lack of interest in helping, and no callback from a supervisor (all in one day). Maybe it was just a bad day.
I'll post back after calling.
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captain11
Captain
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5.6K Messages
3 years ago
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hoodlum64
1 Message
3 years ago
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usmaak
335 Messages
3 years ago
It seems like the best thing to do is to send cameras like this back, get a refund, and wait it out until they actually fix the issue.
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koehlertfamily
5 Messages
3 years ago
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aaronraymond
1 Message
3 years ago
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mdolfan
194 Messages
3 years ago
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