3 Messages
Refurbished Doorbell in Exchange for One Defective Out of the Box
Hi,
Just like the title says, my first doorbell was defective out of the box. Simplisafe sent a refurbished doorbell as a replacement, and through chat, seem to think that's ok.
I have purchased many refurbished items through the years, but I did not purchase a refurb doorbell.
Thoughts?
emily_s
Community Admin
•
3.1K Messages
1 year ago
Hi @Jdrum,
Refurbished devices are sometimes used for warranty replacements. Looking at your account, I see that you contacted our Support team and that the security screw may be the wrong size. I would recommend reaching back out to them to see if you may need a replacement for a new doorbell.
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