Sounds like your cameras aren't saving settings correctly. Try un-setting that configuration (with the shutter open in Home and Away, but closed in Off), then re-setting it.
You can also try resetting the cameras by holding the button on the top for 16 seconds. When you release, it'll go back to setup mode, and you can use the app to set each one up again.
But please don't worry. All signals coming from your cameras (and your system) are fully encrypted in transit
and at rest. So even if an intruder managed to intercept that data, all they would get is garbled info.
Nobody is getting into your system without your permission.
I'm not worried about encrypted data being "stolen", I'm worried about the signal being disrupted or blocked altogether. I had an "Device Connection Problem" for several hours tonight. The system doesn't work if the cameras can't communicate. The app was jammed and completely dysfunctional until about an hour or so ago. I was able to sign up for monitoring on my computer, but trying to switch modes on the computer also didn't work until shortly ago.
Ah, yes, that would be an entirely different issue from the shutter. Sounds like both your system's Base Station, and cameras are also having trouble maintaining a connection with your WiFi, so we'll want to troubleshoot that.
One possible issue - do you know the
upload speed for your internet service? We recommend about 1.5mbps
per camera for best results. Since you have multiple cameras, having lower bandwidth might create a bottleneck, and prevent the app from receiving data from your system.
Of course, our Support team is always happy to troubleshoot more in-depth with you at 800-548-9508!
- Johnny M. SimpliSafe Home Security
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kalliekeith
3 Messages
2 years ago
0
0
davey_d
Community Admin
•
4.3K Messages
2 years ago
Sounds like your cameras aren't saving settings correctly. Try un-setting that configuration (with the shutter open in Home and Away, but closed in Off), then re-setting it.
You can also try resetting the cameras by holding the button on the top for 16 seconds. When you release, it'll go back to setup mode, and you can use the app to set each one up again.
But please don't worry. All signals coming from your cameras (and your system) are fully encrypted in transit and at rest. So even if an intruder managed to intercept that data, all they would get is garbled info. Nobody is getting into your system without your permission.
- Johnny M.
SimpliSafe Home Security
0
0
kalliekeith
3 Messages
2 years ago
0
0
davey_d
Community Admin
•
4.3K Messages
2 years ago
One possible issue - do you know the upload speed for your internet service? We recommend about 1.5mbps per camera for best results. Since you have multiple cameras, having lower bandwidth might create a bottleneck, and prevent the app from receiving data from your system.
Of course, our Support team is always happy to troubleshoot more in-depth with you at 800-548-9508!
- Johnny M.
SimpliSafe Home Security
0
0