3 Messages
Outdoor Camera Spotlight Issue; Spotlight turns on while Night Vision is set to Standard
I have 5 Outdoor cameras; All have their Night Vision settings set to ‘On’ and the mode set to ‘Standard’ (not Spotlight). However, while viewing a live feed at night, the cameras spotlight still turns on. I do not want them to turn on. Is this a known issue or are they supposed to function this way? Please advise of a fix or solution to resolve this issue. All cameras are currently updated with software, v1.10.2.368. Thank you!
captain11
Captain
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6.3K Messages
2 years ago
@Jackpot_Joe wouild definitely call SS to troubleshoot but with 5 outdoor cameras (and maybe more..doorbell, simpliscam?) you may be having a bandwidth issue. I readily admit I don't know the cause but calling Support is the best option.
Please post your outcome here if you get a chance. Thanks!
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emily_s
Community Admin
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3.4K Messages
2 years ago
Hi @Jackpot_Joe,
The Spotlight certainly shouldn't be coming on if you have your Outdoor Camera set to "Standard". I would recommend rebooting your camera by taking out the battery, leaving it out for a few seconds, and then re-assembling it. If you find that rebooting doesn't help, I would reach out to our Support team and they can help you troubleshoot live.
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