‎Outdoor camera solar panel | SimpliSafe Support Home
 
sarahandparag's profile

Wednesday, November 9th, 2022 10:09 PM

Outdoor camera solar panel

Hello, I recently installed solar panel for our outdoor camera but it doesn't seem to be charging the camera. The battery for the camera was charged to 100% prior to the installation, and the solar panel was installed in a location that gets direct sunlight in the morning. 

Any ideas or tips for this? Thanks

Community Admin

 • 

5.2K Messages

 • 

50 Points

1 year ago

Hi @sarahandparag ,

The first thought I had is that perhaps the Solar Panel had just not been charging at that time? It does activate throughout the day to keep the battery charged, but isn't active all the time.

The other thing to check is that the USB cable is plugged into the port on the camera all the way. It should snap into place, and the ridge around the header should be right up against the camera.

But assuming you've already checked that, and if the camera just isn't charging at all, I would suggest contacting our Support team. We might need to send a replacement Solar Panel.

New to the Community? Get started by reading our Welcome Post.