outdoor camera not recording at night

Thank you Emily.  The cameras work fine during the day.  I get notifications all day long.  But once the alarm has been set, nothing.

@sheryls14​ The Outdoor Camera’s motion detection is a two-step process. First, its infrared motion sensor picks up on heat signatures moving around within its field of view. And then, if People Only motion detection is turned on, the camera looks for human-shaped objects.

As Dlpsr said, what may be happening here is that your camera is installed too high and isn’t able to make out any human-shaped objects. It can help to temporarily lower the camera to see if that helps with its motion detection at night. The camera’s motion sensor is also most sensitive to lateral motion, so placing it in an area where it has a more sideways view of motion can help as well.

But if adjusting the camera’s placement doesn’t help, we may need to replace that camera entirely. Our Support team, or the senior agent who reached out to you, can help with that.