2 Messages
Outdoor cam battery issue now wont connect
This is the second time i have had an issue with this problem. The back yard camera is charged then a week later in the middle of the night i get a notification of low battery then immediately critical battery camera shutting down. I swapped a charged battery in and now the camera wont reconnect and the app still says dead battery. I have tried holding the test button down for 20 seconds to no avail. Please help.
captain11
Captain
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6K Messages
3 years ago
As far as the battery, it should last much longer than 1 week and, of course, when you put a fully charged one in should reconnect. Hitting the reset button alone won't do it, and you should try removing the camera completely and then reinstall it. Call SS support and work through it with a support agent. Also, use a signal app like Ookla's Speet Test (available for windows laptop, android or apple iOS phones) and make sure where you have it installed your wifi signal is strong enough. If not, you may have to get a WIFI extender or another mesh point, depending on your setup.
SS has an excellent diagnostic tool for the Simplicams that they are working on (quickly it is hoped) to put into the Outdoor camera section of the phone apps.
Good luck and please post your outcome here if you get a chance.
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captain11
Captain
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6K Messages
3 years ago
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lvrskroachgmailcom
2 Messages
3 years ago
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davey_d
Community Admin
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5.6K Messages
3 years ago
This initially sounded like an issue our engineers are currently investigating, but the fact that the camera hasn't come back online even with a fresh battery is new to me. We're having a Tech Specialist reach out to investigate.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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TheGringoShow
1 Message
2 years ago
Has this issue been resolved? I am having the exact same problem. I got a warning message suddenly that the battery was critically low (I had only replaced it a week earlier) I swapped it out with a freshly charged battery and the camera will not activate.
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crgrissom
3 Messages
2 years ago
The problem I'm having is the same one @GringoShow is having. I swapped in a freshly charged battery (just charged fully right before the swap) and the camera still says low battery and it says Offline. I removed and reinstalled the battery several times. What do you suggest?
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franklaw_1
1 Message
2 years ago
I too am having the identical problem for a second time. The first time SS sent a new battery. This is the first time I have received a recharge notice on the replacement and after I recharged it and put it back in the camera, the camera has stayed offline and still indicates the battery needs a charge. The tech support person was nice but not helpful, only telling me to update my keypad. At all times, my only other camera (interior) was/is working fine. Very frustrating and more so now that I see I am not alone.
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leojbatt
1 Message
3 months ago
2 cameras in system will not work, fresh charged battery installed, reset camera, nothing. The whole system might be a year old but if anything, is less than a year.
1. Why does the battery drain so fast?
2. Why would it be working fine before needing the battery charged?
3. Why is the next option to replace the faulty ones with new ones?
4. With this being such a seemingly common issue, why wouldn't SS send quality cameras especially at the price of them in the first place?
(edited)
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