3 Messages
New Wireless Outdoor Camera not connecting to WiFi
Hi,
I recently got 3 new wireless outdoor cameras. But they dont connect to the wifi at all.
As soon as it reaches the step of trying to connect to wifi, it fails.
I was on call with tech support for roughly 2 hours and we did the basic steps; remove the battery, press and hold the back button to reset it and try again. Nothing worked. A lot of online forums have this similar issue.
They sent 3 new replacement cameras and they have the same issue. Will not connect to the wifi.
FYI I am trying to connect to a 2.4 GHz ATT network. I also have a doorbell connected and that works just fine. I even tried using my phone hotspot but that failed too.
Help!
Thanks!
emily_s
Community Admin
•
3.3K Messages
4 months ago
Hi @svkthakur,
I'm sorry to hear about all of this trouble! Where are your Outdoor Cameras currently located? If you haven't tried this already, I would recommend bringing them inside, about 5-10 feet away from your router, and then attempt to connect them to your Wi-Fi network again. Sometimes shortening the range between the camera and router can help the initial connection.
I would also recommend rebooting your Wi-Fi router by unplugging it for 30-60 seconds and then plug it back in. This should help refresh the cameras' connection.
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