4 Messages
Issue w/wired doorbell camera - blue light on, not recording/notifying
My doorbell camera has been installed and working fine for almost three years. Yesterday it stopped capturing motion or the doorbell ringing. The light on it is solid blue.
Today I removed the screw and took off the doorbell part. When I took it off, it immediately notified me of motion and when I pressed the bell. So it works fine when removed from the plate. I did a soft reset on it anway, even though when I had the camera sitting on my desk it was working just fine, like it did until yesterday.
When I put the doorbell part back on the wired plate, it stopped working again. Blue light is on. I can watch live. But no motion detection, no doorbell notification.
I looked at the contacts on the back and they look fine to me, the wired plate looks fine too.
Does this sound like an electrical issue or an issue with the contacts? Or something else?
Thanks.
maynors2013
2 Messages
7 months ago
I am having the same exact issue. It seems to be fine, it is online, I can manually turn on live view and even chat through it, but zero recordings and notifications since two days ago.
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lance843
1K Messages
7 months ago
I have a few people on my simplisafe group on Facebook who are saying that same thing g so there must be a problem that needs to be looked at.
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kjiskra
6 Messages
7 months ago
Same issue here. Blue light on with motion, no record of event or notification. Het doorbell notifications and live camera. Have tried every suggestion, uninstalling app, uninstalling camera, reboot router, reset camera to factory settings. So many frustrating hours. April 30 was last time it worked. Hardwire camera
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reed_hines
6 Messages
7 months ago
Yep, me too. Ready to give up on Simplisafe.
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lyndbacon
8 Messages
7 months ago
Same problem here. Can manually activate camera and have audio through it, but no recordings and no notifications.
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turbocrow
4 Messages
7 months ago
Happy to report that as of this morning, our doorbell cam has once again resumed alerts/notifications after detecting motion.
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reed_hines
6 Messages
7 months ago
Wish I could say mine worked. Still waiting. My doorbell has had issue after issue.
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kaylapruett
4 Messages
7 months ago
My doorbell camera started randomly working again, too, a couple of days ago. No idea what was up. Hope it's fixed permanently.
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