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kaylapruett

4 Messages

Friday, May 3rd, 2024 5:32 PM

Closed

Issue w/wired doorbell camera - blue light on, not recording/notifying

My doorbell camera has been installed and working fine for almost three years. Yesterday it stopped capturing motion or the doorbell ringing. The light on it is solid blue. 

Today I removed the screw and took off the doorbell part. When I took it off, it immediately notified me of motion and when I pressed the bell. So it works fine when removed from the plate. I did a soft reset on it anway, even though when I had the camera sitting on my desk it was working just fine, like it did until yesterday. 

When I put the doorbell part back on the wired plate, it stopped working again. Blue light is on. I can watch live. But no motion detection, no doorbell notification.

I looked at the contacts on the back and they look fine to me, the wired plate looks fine too. 

Does this sound like an electrical issue or an issue with the contacts? Or something else?

Thanks. 

Post

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Updated 

4 months ago

 • Edited

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This conversation has been merged. Please refer the main conversation:

Video Doorbell Pro not responding to motion triggers

maynors2013

2 Messages

5 months ago

I am having the same exact issue. It seems to be fine, it is online, I can manually turn on live view and even chat through it, but zero recordings and notifications since two days ago.

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turbocrow

4 Messages

Same issue here. Was working fine as of 4/29, but not today. Not sure when problem first started, as we were out of town until last night. Good connection and live view. Blue light comes on when motion detected, but no recording or alert. Will send alert when doorbell is rung. Also have 4 SS outdoor cams, all working properly. 

(edited)

5 months ago

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lance843

1K Messages

5 months ago

I have a few people on my simplisafe group on Facebook who are saying that same thing g so there must be a problem that needs to be looked at.

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Lsp999

69 Messages

Strange exact same issue. I can chat and have excellent connectivity with the doorbell camera. I have ios and mine says push notifications aren’t on but they are. Is there a fix for this? 

5 months ago

0

Lsp999

69 Messages

I will add issue also has been seen consistently on the simplisafe reddit group.

5 months ago

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kjiskra

6 Messages

5 months ago

Same issue here. Blue light on with motion, no record of event or notification.  Het doorbell notifications and live camera.  Have tried every suggestion, uninstalling app, uninstalling camera, reboot router, reset camera to factory settings.  So many frustrating hours.   April 30 was last time it worked.  Hardwire camera

(edited)

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reed_hines

6 Messages

5 months ago

Yep, me too.  Ready to give up on Simplisafe.

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lance843

1K Messages

They are working on it now, things happen but good thing is they know it and working on the problem 

5 months ago

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lyndbacon

8 Messages

5 months ago

Same problem here.  Can manually activate camera and have audio through it, but no recordings and no notifications.

3

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lance843

1K Messages

@lyndbacon​ they are working on it and know the problem so give it some time as they are always on top of things and fix them pretty quickly.

5 months ago

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kjiskra

6 Messages

Great to see this acknowledgement of the issue and that alarm and emergency response is not impacted but motion is a critical safety barrier that I expect, pay for.  

4 months ago

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ajvideosrv

8 Messages

Was having the same issue for several days and I was monitoring this thread. Today the motion sensor alert has suddenly started working again. I'm just glad I didn't try to resolve it myself by removing, resetting or deleting and adding back the camera since that approach can get complicated and frustrating. 

Thanks to the tech folks!

4 months ago

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turbocrow

4 Messages

4 months ago

Happy to report that as of this morning, our doorbell cam has once again resumed alerts/notifications after detecting motion. 

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reed_hines

6 Messages

4 months ago

Wish I could say mine worked.  Still waiting.  My doorbell has had issue after issue.

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kaylapruett

4 Messages

4 months ago

My doorbell camera started randomly working again, too, a couple of days ago. No idea what was up. Hope it's fixed permanently. 

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