Indoor Camera Recordings/Livestream Noise

Same here. Did base station updates and I have tried all other suggestions. Camera noise still there. This has been going on for far too long. Does SS have a clue?

@gregchas​ If your indoor camera is still experiencing this issue, please reach out to our Support team - they will be able to help get this resolved.

@emily_s​  I have already reached out to the team. They claim they are unaware of the issue. I also got sent back refurbished cameras which are still making noise. Honestly at this point I would rather your tech support at least acknowledge the problem rather than installing and reinstalling different cameras. But tech support claims they’ve never heard of such an issue. What more can be done at this point?

@Kendro06​ so sorry to hear about your experience. We'll be looking into the miscommunication. But the assuming that you're having the same issue as others in this thread, it's a hardware problem, and the solution is a replacement unit. It sounds like you got a replacement already, and it was also a dud! If you haven't already, I suggest reaching out to our Support team for a replacement one more time.

@rubendgarcia​ It hasn't been fixed at all after being known about for years now. The only way it would be fixed is a redesign of the camera and with the Indoor Wireless Alarm Camera I don't see them dedicating any money or resources to fixing these unfortuently.

There is an issue with the Indoor Wireless Alarm Camera sending motion notifications in the app even when motion notifications is turned off for the camera that I pointed out the exact spot in the SimpliSafe app code the issue is at for their developers to fix and that was months ago with over a month now promised that it was located and a "fixing is coming very soon". Seems to be the theme of things with Simplisafe releasing fixes for known issues is "we have identified the problem and a fix is coming Soon™"

If I didn't already have well north of a thousand (more like 2k now) dollars invested in the system I would be looking to switch but with everything I have now in the SimpliSafe system it would cost a good bit to replace with a new system that didn't have these constant issues and that actually got fixed.

I'm there with ya on having spent too much money on it to just throw it in the garbage at this point. 

@gregchas​ Sorry to inform you but with those 2 new (refurbished most likely) cameras the issue still will not be fixed. I worked with one of SimpliSafe's people and identified the issue with them by taking one apart and seeing what the issue was, well it's the placement of the type of microphone being used and it is picking up all the electromagnetic interference from the nearby circuits, chip and Wi-Fi and nothing short of either a shielded microphone or a redesign will fix the issue, the person at SimpliSafe agreed yet sadly they couldn't even get SimpliSafe to approve fixing it.

The smoke show of a firmware update "fixing the issue" is just that, a smoke show because no matter what "firmware update" they push, it won't fix a physical issue.

Yup that mic scenario makes sense. The second set of cameras SS sent me still not fixing anything. They are going back to SS today. So bad that it seems SS has no intention/desire in fixing this. I guess they have no respect for the customer. I'm now considering a different system altogether.

Yep, unfortunately you are 100% correct, and I’ve finally given up on them ever addressing this issue honestly and ethically. It’s a known perpetual defect that we either have to live with or switch systems. On top of that they’re no longer the best bang for the buck like they were when I bought mine. 

Don't hold your breath. The last time I spoke to SS support (1/24) the rep said he had never even heard of this issue. SS doesn't care and just wants you to go away.

@gregchas​ I'm really sorry to hear that you've had this experience. The solution to your situation is a replacement unit. It has been a long while since the issue had been resolved, but the agent you spoke with should have still been able to access the info we have for it. Please contact our Support team again and we'll take care of you.

@MikeA the Smart Alarm Indoor Camera uses a different underlying system, just like the Wireless Outdoor Camera, and the issue described in this thread does not affect either of them.

However, if you have Fast Protect Monitoring, don't forget that you have lifetime product protection included. So we can absolutely replace your existing unit! Our Support team can take care of you as well.

Hi @Nico313​, 

It sounds like you're experiencing the same issue described in this thread, so I moved your comment here.

Our engineering team did find the root cause of this issue, but if you are still hearing a buzzing sound when viewing a livestream through your SimpliCam, please contact our Support team so they can send you a replacement.

@prichards​ yeah, I no longer use the one Simplisafe cam I had, as this is clearly never getting fixed. 

I still use the rest of the system because it works fine, but my cameras aren’t Simplisafe anymore. 

That’s the actual solution, sadly.

@borski​ have you reached out to our Support team recently for replacement units? That would be the solution for this issue.

@prichards the issue in this thread is regarding the SimpliCam (the older, black model), and the 'noise' described is recordings and livestreams only - not coming from the actual camera. So it sounds like you're seeing (and hearing) a totally different issue that we would need to investigate further.

Could you please tell us what firmware version is currently installed on your camera? If you're comfortable with uploading a recording from your phone, that would be very helpful as well.