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536 Messages
Indoor Camera Recordings/Livestream Noise
We have identified an issue with the SimpliCam Indoor Camera, where the user may hear audio feedback or ticking noises in camera recordings and livestreams, which are not related to background noise at the actual location. We have identified a possible cause of this issue, and it should no longer be occurring on updated SimpliCams.
If you are experiencing the above symptoms, please contact our Support team for resolution.
JoeM90
2 Messages
10 months ago
How exactly do I update my cameras or check if they've been updated? Is there a way to force an update or reinstall the latest firmware?
Just updated my base station via the keypad and the cameras are exactly the same.
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rubendgarcia
2 Messages
8 months ago
How did this issue get resolved, I'm still having the ticking noise and feedback issue sounds like a broken ceiling is on in my house.
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gregchas
6 Messages
8 months ago
I called SS about the noise problem still being present after SS says "We have identified a possible cause of this issue, and it should no longer be occurring on updated SimpliCams" "If you are experiencing the above symptoms, please contact our Support team for resolution". I called... they sent me refurbished cameras. Nothing has changed. Still noisy. I called back again and the tech I spoke to said he/she claims never heard of this problem before (this is 01/15/2024 !) and want me to describe/reproduce it. They wanted me to go thru moving devices around and resetting... All the things I've already done over and over. They are going to send me yet again two more new (probably refurbish) cameras. If the noise issue isn't fixed after the next set of of cameras are installed I will demand full refund for the entire system from SS along with all monthly charges for almost 2 years. This has gone on long enough. I've had it w/SS.... no confidence with this company.
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andreaallred7717
1 Message
5 months ago
I spent 2 hours chatting with support. Uploading recordings. Completely resetting cameras. Pushed existing version of the base software. Then tech said I had to wait 12-24 hours. I called BS because it was 11:45pm EST after 2 hours chatting and they wanted to be done. I did too! Then they asked a few more questions. Had me close app and check again and then ordered replacements. From reading here I don’t have high hopes the issue will be resolved. Usually support has been good but frustrating experience tonight.
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celenas
3 Messages
5 months ago
@davey_d when I reached out to CS they initially tried to say that it was because my base system needed an update, when I did that and reached out again they then said that it was a privacy shutter noise and that my cameras needed reset, when I sent them the link to this forum they finally sent me replacement cameras. When those cameras came in they were all marked as refurbished and all still made the same noise. When I reached out to CS again today to tell them the replacements were still faulty, they tried to say the problem existed because 2 of my cameras were disconnected from WiFi, so I needed to reset my router, remove my cameras from my system, and reset them. When I told them that they work and connect to WiFi when we use them, they still said the same thing about needed to reset my router, remove my cameras from the system, and reset them. Absolutely ridiculous that your CS team is making every excuse for this issue instead of acknowledging that it is a known issue and trying to fix it by sending new cameras!
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JJMoon
2 Messages
5 months ago
This will not be resolved by Simplisafe - this has been reported for multiple years now -
dont waste your time with offshore customer support -
they are completely gaslighting customers and are running their business model in the knowledge most people will just give up or put up with it.
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MikeA
5 Messages
5 months ago
I have had this same camera noise issue for 5 years. Have tried many “fixes” but no success. I’m wondering if the new wireless indoor camera will solve the issue and if SimpliSafe will offer them as replacements or discounted to customers who have had a documented ongoing problem??? It’s time to step up SimpliSafe and offer an actual solution to long time loyal customers.
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Nico313
2 Messages
2 months ago
I am experiencing this buzzing issue with my indoor wired camera device. It is triggered when I go into the SimpliSafe app and try to view live footage.
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prichards
1 Message
2 months ago
Just installed 2 new indoor cameras on 7/18/2024. No problem AT FIRST. 24 hours later, both are constantly making a noise that sounds like a fan about to fall apart. Supposedly newer cameras shouldn't have that problem but both of mine do. One is so loud if someone was to speak on video you probably wouldn't be able to hear it. I've been on the threads and if this has been going on for 2-3 years with no fix, I'm sending the entire system back. Makes me think the cameras (and thus the entire system) is junk. My Nest cameras at home are far superior to these and have NEVER had an issue other than connection lost when the internet goes out. Very disappointed with this product.
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