35 Messages
How to determine doorbell battery level?
Is there a way to determine the battery level for the doorbell pro?
I installed one in June and it just died - I got a notification that battery level was at 30% and then it went off line. I suspect it was never charging from the doorbell wires - the voltage seemed to be at 7 VAC. Or maybe 7V was enough to keep to going for much longer than from battery alone?
Either way until I can fix my doorbell transformer voltage issue (I haven't located it in my house yet, I suspect it is hiding in the attic, probably buried by insulation) I'd like to know where I stand with battery level. However I don't seem to be able to find anything that displays it like other products (Ring, Eufy, etc.) Surely a battery % isn't that hard to add?
I do see in the web app that the devices list https://webapp.simplisafe.com/#/devices has a "Battery" column but that is empty for all my devices so I'm unsure if that is at all helpful.
I installed one in June and it just died - I got a notification that battery level was at 30% and then it went off line. I suspect it was never charging from the doorbell wires - the voltage seemed to be at 7 VAC. Or maybe 7V was enough to keep to going for much longer than from battery alone?
Either way until I can fix my doorbell transformer voltage issue (I haven't located it in my house yet, I suspect it is hiding in the attic, probably buried by insulation) I'd like to know where I stand with battery level. However I don't seem to be able to find anything that displays it like other products (Ring, Eufy, etc.) Surely a battery % isn't that hard to add?
I do see in the web app that the devices list https://webapp.simplisafe.com/#/devices has a "Battery" column but that is empty for all my devices so I'm unsure if that is at all helpful.
captain11
Captain
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5.9K Messages
3 years ago
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s13n
35 Messages
3 years ago
Maybe the USB port is not for charging and it only charges via AC? Or perhaps it only has a very small battery that is not designed to power it long term?
I have a Ring 2 doorbell and that has a battery that powers it for months on a charge. If they didn't want $2 a month to store the images I'd be using that.
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worthing
Advocate
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697 Messages
3 years ago
I'm betting the battery in the doorbell is sized to run for a few hours or maybe half a day max so the unit operates during power outages. There's no way it lasted since June w/o getting external power. No way at all. There's a photo of what I presume is the battery at https://apps.fcc.gov/eas/GetApplicationAttachment.html?calledFromFrame=Y&id=4014344 but I can't make out the text to determine its capacity.
This is below the minimum system requirements for the doorbell so yes, it's possible that it was able to limp along for a while. Regardless of whether the problem is the doorbell itself or not you should see about upgrading your transformer to power the unit appropriately.
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