2 Messages
giving up
i’m getting ready to stop using the whole system all together it’s a piece of crap! i tested the power supply to the doorbell and it’s fine i had my friend who is an electrician test it he said it is fine it’s the doorbell that’s not working and said also that simplisafe is unreliable and you should have asked me before you bought it, i’d have told you not to!! so i’m dead and they don’t have an easy way to contact the company without using the normal phone line with voice! i mean how hard is it to get your staff to answer the online chat ? it took me 1 hour for an answer then it disconnected only for me to try again and it wouldn’t connect to an agent! my internet speed was 650 mbps so it wasn’t my connection!
Official Response
davey_d
Community Admin
•
5.7K Messages
2 months ago
@patrickp8 ,
We sincerely apologize for this less than stellar experience. It sounds like you may have encountered technical difficulties. Our Live Chat team normally responds very quickly, and we even recently expanded to 24/7!
Regarding your doorbell issue - could you let us know a bit more about what symptoms you're seeing? It would help to know at what part of the process you're getting stuck on, as that could point us to what has gone wrong, and how to resolve. Our Community here would be more than happy to help get to the bottom of it.
0
0
patrickp8
2 Messages
3 months ago
deaf not dead!
1
0