8 Messages
Exterior Camera and Inferior USB Cables
I had my equipment installed last year but decided I could not use the ladder to install batteries due to safety concerns. In February of this year, I had the USB cables shipped from Simplisafe and had my electrician install all four USBs to the exterior cameras (4). I saw that one of the cameras was losing power in May and had my electrician install a new one from Simplisafe in June- costing me $80. The original cable was only used four months. In August I noticed a DIFFERENT camera losing power, and had my electrician install a new on from Simplisafe today, in September - costing me $135. The original cable was used only seven months. This issue needs to be escalated to the manufacturer. I can't be the only one who is receiving inferior USB cables. I have called Simplisafe and requested an escalation for this issue; this must go to their leadership team. Get to the root cause of this issue. This is a total of $220 that I have spent and certainly can't continue.

