58 Messages
Duplicate doorbell camera notifications
Whenever there's a doorbell event - motion or a ring - I get 2 notifications from the app on my phone.
My wife has the app installed on her phone but she only gets a single notification.
I must have something configured differently in my app but I can't find what it is. Any suggestions about what would cause this?
My wife has the app installed on her phone but she only gets a single notification.
I must have something configured differently in my app but I can't find what it is. Any suggestions about what would cause this?
scobar
1 Message
3 years ago
I would hope that SimpliSafe has identified the issue and can alert us on the timing for a fix. OR if not, that their team is actively working on this issue. They've certainly got plenty of people who can readily reproduce the issue.
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jaybob
5 Messages
3 years ago
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marcumac3
1 Message
3 years ago
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sgraffa
4 Messages
3 years ago
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mikeholleman
1 Message
3 years ago
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wjunda
2 Messages
3 years ago
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jwcrapps
6 Messages
3 years ago
New Subject
Let's research and discuss replacement solutions
Any suggestions?
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jakejarrett
2 Messages
3 years ago
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simplisafe_admin
Community Admin
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526 Messages
3 years ago
This issue of receiving multiple duplicate push notifications is something that our app development teams are currently working on. Currently, we are working on both a long term solution to prevent this issue from happening in the first place as well as a shorter-term solution to fix this issue for any of our customers who are currently experiencing this issue. Once we have a solution, we'll make sure to let you all know.
SimpliSafe Social Team
SimpliSafe Home Security
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rleeden
7 Messages
3 years ago
I don't have a doorbell camera, so wasn't affected by the issues described here. But I did receive a Simplisafe app update yesterday which I presume was to fix the issue in this thread. But it seems to have broken all my push notifications as not getting anything now! Oh dear .... !
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jaybob
5 Messages
3 years ago
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captain11
Captain
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5.8K Messages
3 years ago
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sgraffa
4 Messages
3 years ago
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bethdonahue79
10 Messages
3 years ago
Edit: Except doorbell. I'm still getting 6 notifications for doorbell camera.
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jswells
2 Messages
3 years ago
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