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mb43's profile

58 Messages

Thursday, October 8th, 2020 12:23 PM

Duplicate doorbell camera notifications

Whenever there's a doorbell event - motion or a ring - I get 2 notifications from the app on my phone.

My wife has the app installed on her phone but she only gets a single notification.

I must have something configured differently in my app but I can't find what it is. Any suggestions about what would cause this?

1 Message

3 years ago

I will join the party. I've been getting 2 notifications for a while now. I just played around with push notifications, and now I'm getting 3 alerts - doorbell camera only. All the other alerts appear to be a single alert. I guess I should look forward to 6 or 7 notifications based on what I'm reading!!

I would hope that SimpliSafe has identified the issue and can alert us on the timing for a fix. OR if not, that their team is actively working on this issue. They've certainly got plenty of people who can readily reproduce the issue.

5 Messages

3 years ago

Can SimpliSafe please update us more regularly? The last posting was for a workaround that didn't work for anybody and I now see that this post was removed. Please set our expectations as to when a fix or viable workaround will be available.

1 Message

3 years ago

I am having the same issue. The system is fairly new for us and I am receiving duplicate notifications for the doorbell only. Would love an update like the others on this thread, SimpliSafe.

4 Messages

3 years ago

Today I moved from 7 to 8 identical notifications for the same doorbell cam event (a delivery). At least it was only an increment of 1 this time. My wife has an iPhone with the same app and she gets just one like I used to on my Android. I'm pretty much done messing with settings on my phone and the app, including uninstalling and reinstalling. Maybe there'll be a prize for the most duplicates. I wish simplisafe would at least tell us if they're aware. They have been pretty responsive to our needs up to now.

1 Message

3 years ago

Bueller....

2 Messages

3 years ago

finally decided to google this issue and see that everyone and their brother is having the same problem.  started at 2 notifications about a month ago.  then 2.  then this morning just jumped up to 3.  Come on simplisafe!

6 Messages

3 years ago

HELLOOO???!!!!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?

New Subject


Let's research and discuss replacement solutions


Any suggestions?

2 Messages

3 years ago

I too am having this same issue.  Just wanted to post to add my little bit of fuel to the fire and raise awareness of the issue.

Community Admin

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526 Messages

3 years ago

Hi all,

This issue of receiving multiple duplicate push notifications is something that our app development teams are currently working on. Currently, we are working on both a long term solution to prevent this issue from happening in the first place as well as a shorter-term solution to fix this issue for any of our customers who are currently experiencing this issue. Once we have a solution, we'll make sure to let you all know.

SimpliSafe Social Team
SimpliSafe Home Security

7 Messages

3 years ago

Interesting to find this thread, as I created another thread to report that I'm not getting any push notifications from my Simplisafe app on Android since yesterday!

I don't have a doorbell camera, so wasn't affected by the issues described here. But I did receive a Simplisafe app update yesterday which I presume was to fix the issue in this thread. But it seems to have broken all my push notifications as not getting anything now! Oh dear .... !

5 Messages

3 years ago

Same for my wife, she's only getting 1 notification now instead of 2.

Captain

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5.8K Messages

3 years ago

LOL. In another thread a customer and I, as of last night, stopped getting notifications! Should note I did not have the duplicate issue.

4 Messages

3 years ago

I just noticed today also, I went from 8 duplicates back to normal. Thank you simplisafe. Its one of the best things to happen so far this year!!

10 Messages

3 years ago

Same, finally.

Edit: Except doorbell. I'm still getting 6 notifications for doorbell camera.

2 Messages

3 years ago

Well, it had gone back to one notification per event, but I just got 11 notifications for my husband walking through the door. So, same old, same old.
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