58 Messages
Duplicate doorbell camera notifications
Whenever there's a doorbell event - motion or a ring - I get 2 notifications from the app on my phone.
My wife has the app installed on her phone but she only gets a single notification.
I must have something configured differently in my app but I can't find what it is. Any suggestions about what would cause this?
My wife has the app installed on her phone but she only gets a single notification.
I must have something configured differently in my app but I can't find what it is. Any suggestions about what would cause this?


bethdonahue79
10 Messages
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joelstyler
2 Messages
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jwcrapps
6 Messages
What is the fix?
I search for this issue and don't see a resolution... I see tons of the same issue.
Its November 2020 .... let's move on this.
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simplisafe_admin
Community Admin
•
1.8K Messages
Thank you all for bringing this issue to our attention. Our app development team is looking into this issue. While uninstalling and reinstalling the app would normally correct an issue like this, that doesn't appear to be working. As soon as we have any updates, we'll try to let you all know.
SimpliSafe Social Team
SimpliSafe Home Security
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benjaminmatheson
2 Messages
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jhcovert
5 Messages
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Nickrogers36
1 Message
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poigea
1 Message
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bethdonahue79
10 Messages
I use an Android Moto z3 btw.
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anthonyrobinson
1 Message
I am currently up to 5 notification per event which has negatively affected the performance of my Samsung S20+. Because of this, I have left my Simplisafe system unarmed more frequently which has resulted in decreased feelings of safety and product satisfaction. It has also increased the risk of my home being burglarized - or worse.
Simplisafe, please indicate that you are working on a resolution ASAP or we (customers who have been affected) may be forced to take our business elsewhere. I'm already shopping around.
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samanthapalmer88
2 Messages
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trishblackwell
1 Message
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nickspiers
1 Message
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jwcrapps
6 Messages
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jhcovert
5 Messages
The issues seems to be getting worse for many as well.
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