‎Doorbell ring triggers message about Panic Button Installation | SimpliSafe Support Home
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chrismurray92

4 Messages

Doorbell ring triggers message about Panic Button Installation

Every time someone rings the doorbell on our SimpliSafe doorbell/camera, my phone starts talking and gives suggestions for how/where to install a panic button.  Our panic buttons are both installed and the system says their status is OK.  So, that message isn't useful.

Anyone know how to stop that message from playing whenever the doorbell is pressed? It's very confusing when it happens and I'm opening the door to talk to someone.  Thanks.

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Official Response

simplisafe_admin

Community Admin

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1.8K Messages

@chrismurray92 try deleting and then reinstalling the SimpliSafe app on your phone. If that does not resolve the issue, reset the Video Doorbell. You can find steps to reset the device in the How to Reset the Video Doorbell Pro article in the Help Center.

 

If neither of the above help resolve this, please let us know.

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chrismurray92

4 Messages

Thanks, deleting and reinstalling the SimpliSafe app resolved the problem!

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digigirlfl

2 Messages

This just started happening to me out of the blue.

I know uninstall & reinstall is said to fix it - but can it not be determined why this randomly started? Like - what triggered it?

Its not my device (as others have it happen as far as a year ago and are surely on different phone models than me). I didn't change anything.

Its quite annoying.

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simplisafe_admin

Community Admin

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1.8K Messages

@digigirlfl This rare issue seems to have come out of one of our app updates. But yes, to resolve this issue please update your SimpliSafe® app to the latest version, and then be sure to delete and redownload the app.

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jonezhouse

1 Message

Mine was acting the same exact way. I uninstalled the app and then installed it back which solved the problem. Thanks.

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lldew

2 Messages

I have had this happen about every 3-4 months for the past year. wish it would get fixed instead of having to repeatedly delete/reinstall.

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chrismurray92

4 Messages

I agree.  I just had to delete and then reinstall the app a couple of weeks ago.  Not sure, but maybe it happens when the app gets updated.  Anyway, that was at least the third time I've had to go through the process since January, so it would be great if this problem could be identified and fixed.

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simplisafe_admin

Community Admin

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1.8K Messages

@lldew and @chrismurray92 This issue should have been resolved in a previous app update. After updating the SimpliSafe® app it needed to be deleted from your device and then reinstalled in order for the fix to implement. 

 

Are you saying that after removing the app/reinstalling it this issue continues to occur? If so, I will bring this back to our Tech team.

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lldew

2 Messages

I have deleted the Simplisafe app from my phone and installed back from Google Play every 3-4 months for at least a year due to this issue.  Is there some other place where the app exists that also needs to be reinstalled?  I only access my account from the phone except for online searches or troubleshooting.

note: I see someone mentioned updates - we did just get an update to the base station a couple weeks ago, and this this happened, so I thought I should mention it also.

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chrismurray92

4 Messages

I also delete and reinstall the app on my phone each time.  Like @lldew we also had a base station update recently.  So, the most recent time I had to delete the app on my phone and reinstall it may have been after the base station update.

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simplisafe_admin

Community Admin

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1.8K Messages

@lldew and @chrismurray92 Thank you for these additional details! I have submitted both of your cases to our Technical team to look into further. A member of the team will be in touch soon to help.

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