6 Messages
Doorbell camera constantly sends motion alerts
My front doorbell camera has been sending MANY motion alerts over the past few weeks. It mostly seems to happen at night, but when I look, nothing is there. The doorbell is located on an adjacent wall to the side of my front door, so it does not actually look out towards the street. It only sees the wall on the opposite side of the front door. Anything that could trigger motion would have to be right there in a 3' x 3' square in front of the door. One morning I woke up to at least 25-30 notifications between 11 PM and 6 AM for motion detected. It's getting pretty ridiculous. Would a firmware update remedy this? It's currently showing v2.6.2.171 for my doorbell camera.
davey_d
Community Admin
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5.7K Messages
1 year ago
Hi @PatrickGSR94 ,
The Video Doorbell Pro's motion sensor works by infrared; that is, it's looking for sources of heat that are moving around within view. So it could be triggered by things that you might not be able to see.
So to troubleshoot, I would suggest looking for anything like that - maybe bugs or lizards crawling over the camera, or maybe an exhaust that vents out somewhere in that space in front of your door. Does anything like that sound possible for your setup?
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cwilson6
3 Messages
1 year ago
I just set mine up and have the area disabled and sensitivity to low and it alerts NONSTOP with NOTHING on the video. What a piece of junk!
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ducare
1 Message
10 months ago
Was this resolved? I am having the same issue in daylight. Had to remove doorbell camera, so many alerts, every 3 minutes
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alenah
3 Messages
9 months ago
Has there been any update to this? We just installed ours a month ago and probably get around 50-70 notifications a day. However, when Amazon delivers a package we don’t even get a notification. I have the road grayed out and it’s still detecting the cars driving by. My old camera that I got on Amazon did a much better job. I hope this gets fixed soon.
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mfmano814
2 Messages
9 months ago
I just replaced a broken front door camara (didn't have this problem), and it doesn't stop sending alerts when vehicles go by about 100 feet from the door. I have tried reducing the sensitivity, block the areas, resetting, etc., and it still generating alerts.
Has Simplisafe provided a solution? Its getting quite annoying and I have invested on this company with the various devices I have installed across the house.
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alenah
3 Messages
7 months ago
Is there an update on this?? It’s so ridiculous, I’ve received 86 notifications today from 6am to 11pm. I actually missed the UPS guy who rang my doorbell when I was gone because I get so many notifications that I ignore them all so what’s the point of this in the first place.
i swear is also tracks cars going 30mph better than people actually walking by.
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jsavage87
5 Messages
7 months ago
Adding on to this. I have a flag out front that sets off the motion detection every few minutes. I have x'd out the area of the flag for no alerts, set it to human only, and I get notifications nonstop.
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WarrenB80s
6 Messages
7 months ago
I turned on all my ignore activity tiles, still picks up motion during the day and sends notifications. I’m gonna guess those ignore tiles aren’t doing a darn thing. Maybe the engineers could add the ability to highlight, circle or somehow mark the area or pixels triggering the event? Might make troubleshooting a little easier. I’m going to turn off my motion detection till an update is provided, this is most unfortunate.
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jsavage87
5 Messages
7 months ago
Good to know- that was the same experience I was having. The ignore certain tiles did nothing.
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missshorty1401
1 Message
7 months ago
I have the same problem since I replaced the camera. Old one was blurry but worked properly. New camera only takes video of cars passing by. Very frustrating.
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tomygunn301
2 Messages
7 months ago
This is incredibly frustrating. I've had the camera for a couple years now and suddenly this is happening. It defeats the purpose of having it. There are no heat sources, I live on a wooded lot well away from the street. 70 notifications a day but doesn't pick up Amazon delivering a package. Honestly making me consider changing to a different system.
(edited)
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tomygunn301
2 Messages
7 months ago
Interesting development. While I was on here posting, I accessed the online dashboard and looked at my doorbell camera settings. They did not match the settings showing in the app. The sensitivity on the app was showing as Medium. The sensitivity on the dashboard was showing as high. I changed the sensitivity on the dashboard to Medium. I haven't received a notification in 2 hours. This is the longest it has gone during the day without a notification in weeks. I wonder if there is some issue with the settings not showing correctly in the app?
Update: 4 hrs, only 1 notification, and that was for an actual delivery.
Update 2: it's been about 24 hrs and the frequency of alerts is definately a fraction of what it was before. I did have a short period around dusk last night where it went off multiple times, but I was able to see a lot of bugs flying around, so I think that was the issue.
(edited)
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janic3w86
9 Messages
7 months ago
Seems like maybe there’s been a fix? Last time I thought it was fixed it was just a large truck blocking motion. This is different. Starting yesterday at 11:15am the only motion notifications were actually only people walking by. And today 6/1/24 - I have received 0 notifications As of 1pm. It’s raining so no foot traffic today, but lots of cars. Will continue to monitor. I’ve had the motion issue since install in Jan 24 with notifications every 2-5 mins. Hope this is finally it!
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Ambival
23 Messages
6 months ago
It seems that there is a common problem with the app not being able to make changes settings. We see it in the sensitivity settings and the masking areas. I'm wondering if there were settings changes in the January timeframe (firmware?) that were not reflected in the app, so that these are being lost/misapplied server side.
Out of curiosity, since this might not be universal, I'm wondering if it is perhaps an Android-only issue? I'm on Android. Is anyone seeing this on iPhone?
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danniemiche
2 Messages
5 months ago
My camera gets alerts for cars all day long since my last update. I miss the important events trying to ignore the false alarms. It even made someone disappear as they walked off of my steps and down my driveway. It was real spooky as the video was not even done. Please hurry with a fix!
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