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PatrickGSR94's profile

Wednesday, November 8th, 2023 3:42 PM

Doorbell camera constantly sends motion alerts

My front doorbell camera has been sending MANY motion alerts over the past few weeks.  It mostly seems to happen at night, but when I look, nothing is there.  The doorbell is located on an adjacent wall to the side of my front door, so it does not actually look out towards the street.  It only sees the wall on the opposite side of the front door.  Anything that could trigger motion would have to be right there in a 3' x 3' square in front of the door.  One morning I woke up to at least 25-30 notifications between 11 PM and 6 AM for motion detected.  It's getting pretty ridiculous.  Would a firmware update remedy this?  It's currently showing v2.6.2.171 for my doorbell camera.

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70 Points

4 months ago

Hi @PatrickGSR94 ,

The Video Doorbell Pro's motion sensor works by infrared; that is, it's looking for sources of heat that are moving around within view. So it could be triggered by things that you might not be able to see.

So to troubleshoot, I would suggest looking for anything like that - maybe bugs or lizards crawling over the camera, or maybe an exhaust that vents out somewhere in that space in front of your door. Does anything like that sound possible for your setup?

6 Messages

There may be a few flying insect in the vicinity.  Is the sensor really THAT sensitive to pick up moths and the like?  No other vents or heat sources.  Seems like it needs an update to make it not quite as sensitive.

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2.4K Messages

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10 Points

@PatrickGSR94​ If a bug got close enough to your Video Doorbell, it could trigger the camera to wake up and begin recording.

3 Messages

3 months ago

I just set mine up and have the area disabled and sensitivity to low and it alerts NONSTOP with NOTHING on the video. What a piece of junk!

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2.4K Messages

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10 Points

@cwilson6​ Do you only notice this happen during the night, or does it happen at all hours of the day? The Video Doorbell's Activity Zones only work in full light, so once it gets dark out and night vision turns on Activity Zones will not be blocked. 

And as Davey previously mentioned, the Video Doorbell's motion sensor works by picking up sources of heat that move around it. If a small bug or animal could get close to the doorbell's motion sensor, or if there is a vent near it, that could trigger the camera to record. I would look around your doorbell and see if there's anything that generates heat near it. If there isn't, it can help to reset the doorbell by pressing and holding the button on the back for 30 seconds. Once you release it, you will be prompted to set the doorbell up again in the mobile app.

6 Messages

I am having the exact same issue. This is happening on a doorbell that is a new (refurbished) support replacement from Simplisafe. It is in the exact same mount and location of a SS doorbell that has worked for several years without issue. There are no heat sources or motion nearby at all.

1. It happens every 5-20 minutes, both day and night, at the same interval.

2. It happens the same at every sensitivity levels.

3. I've hard reset the doorbell camera twice by pressing the button, going through setup, removing and re-adding the camera.

The old SS doorbell camera didn't exhibit any issue, only the replacement unit, again, mounted in the exact same bracket.

6 Messages

Addendum: I, like the OP, am using Firmware v2.6.2.171.

Community Admin

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2.4K Messages

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10 Points

@Ambival​ Understood! Knowing this, this is something our engineering team would want to look into further. I've forwarded your case details to them for additional investigation.

6 Messages

@emily_s​ Great. I look forward to hearing from them. At the moment, I've been forced to disable all motion detection and alerts - two prime use cases. Today, I will be shipping back my previous doorbell camera that gave up the ghost last week.

1 Message

19 days ago

Was this resolved? I am having the same issue in daylight.  Had to remove doorbell camera, so many alerts, every 3 minutes 

6 Messages

@ducare​ No, I have never heard anything from support and still have alerts nonstop day and night - in the same mount where I had no problems for years.

I've had to disable all alerts, really negating most of the doorbell's value.

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