Costumer service chat can't help

Hi @emily_s ,

Thanks for your reply.

The camera stop working when I removed the battery for charging, and never started again. I've plugged the battery and no flashing lights or sounds.

I re-charged the battery again for 6 hours, run the troubleshooting as requested:

- Open the camera, remove the battery, plug it again, close the camera, hold the button in the back for 30 seconds, 60 seconds and 90 seconds. No response.

- Removed the camera from the app. Tried to add the camera again, no success as the camera is not responding.

There was no change in my wi-fi configuration, and the other camera as all other devices are working as usual.

Just to confirm that the same battery is working fine in another camera, so no problem with the battery itself.

Hope it helps.

Thanks,

@almarcal​ Thank you for this information! It actually sounds like your Outdoor Camera is experiencing a known issue that our engineering team is currently investigating. The team has gone ahead and sent out a replacement camera to you - you should expect to receive it in two business days.

They have also sent a pre-paid return label for your camera that is experiencing this issue so they can get it back and look at it. Once you receive your new camera, please go ahead and ship the old one out to us using that label - you should see it in your email.

Awesome, thanks for the solution.

Do you have a tracking number for the new camera?