Cameras not recording at night

Hi @joembendix ,

Sorry to hear that you've had so much trouble. Looking into your account, I see that you were able to get in touch with our Support team to go through some troubleshooting. But here are some of the questions I would ask:

• Have you tried the troubleshooting steps on our Help Center here? Where did you get stuck?
• Are you able to trigger recordings during the daytime?
• Are you able to livestream at night, and do you see the image in Night Vision Mode?
• How high are the cameras from the ground (i.e. how far are they from potential subjects)?
• How far are your cameras from your WiFi Router and your Base Station? Are there any dense walls in between?
• When you try to trigger the cameras at night, do you see them blinking as if they are trying to record?

Hopefully the agent you spoke with was able to help, but if you still need assistance, let us know!