‎Camera reset | SimpliSafe Support Home
 
R

Tuesday, November 6th, 2018 6:51 PM

Camera reset

I am attempting to reset my camera for use in a new home.  Once plugged in, the light is solid green and despite holding the reset button for 20+ seconds, the light remains solid green.  Is there a fix for this?

Community Admin

 • 

5.5K Messages

6 years ago

@rtmcdermott

You might mean the solid yellow light, which indicates that it's in the process of updating to new firmware. You'll want to just leave it for a little while until that update completes. But if you have further trouble, give us a call at 1-888-957-4675 and our Support team and look at some troubleshooting options for you.

Johnny M.
SimpliSafe Home Security
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.