‎Camera requirements | SimpliSafe Support Home

Thursday, February 13th, 2020 7:28 PM

Camera requirements

Check your internet speed before buying a camera.  Simply Safe does not tell you the speed requirement until  the camera will not work and tech support tells you .  Then they billed me for the plan with camera even though it was not operating

Accepted Solution

178 Messages

4 years ago

This should help.  

Video Resolution. --  Recommended Upload Speed Minimum

2 mbps per camera

1.5 mbps per camera

0.75 mbps per camera



5.9K Messages

4 years ago

@hd9693 if you are within the 90 day period, return the camera for a full refund. At least, ask for a credit on the monitoring fee.
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