‎Camera requirements | SimpliSafe Support Home
 
H

Thursday, February 13th, 2020 7:28 PM

Camera requirements

Check your internet speed before buying a camera.  Simply Safe does not tell you the speed requirement until  the camera will not work and tech support tells you .  Then they billed me for the plan with camera even though it was not operating

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

181 Messages

5 years ago

This should help.  
https://support.simplisafe.com/hc/en-us/articles/360035379652-How-much-internet-speed-do-I-need-for-my-camera-

Video Resolution. --  Recommended Upload Speed Minimum

1080p.
2 mbps per camera

720p
1.5 mbps per camera

480p
0.75 mbps per camera

Captain

 • 

6.2K Messages

5 years ago

@hd9693 if you are within the 90 day period, return the camera for a full refund. At least, ask for a credit on the monitoring fee.
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.