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hd9693

1 Message

Thursday, February 13th, 2020 7:28 PM

Camera requirements

Check your internet speed before buying a camera.  Simply Safe does not tell you the speed requirement until  the camera will not work and tech support tells you .  Then they billed me for the plan with camera even though it was not operating

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Updated 

5 years ago

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Accepted Solution

ride525

181 Messages

5 years ago

This should help.  
https://support.simplisafe.com/hc/en-us/articles/360035379652-How-much-internet-speed-do-I-need-for-my-camera-

Video Resolution. --  Recommended Upload Speed Minimum

1080p.
2 mbps per camera

720p
1.5 mbps per camera

480p
0.75 mbps per camera

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captain11

Captain

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6.2K Messages

5 years ago

@hd9693 if you are within the 90 day period, return the camera for a full refund. At least, ask for a credit on the monitoring fee.

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