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rodroyso's profile

Wednesday, February 2nd, 2022 4:46 PM

Camera Questions

Are cameras recording while system is off? Are they recording me while I’m home? How do I access my cameras while I’m away?

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Accepted Solution

Advocate

 • 

692 Messages

2 years ago

@rodroyso​ What do you mean by "night mode"?  You can configure cameras to behave differently in different modes (off, home, away) if that's what you're asking and you can configure them to be off BUT here is an important caveat. Regardless of how your cameras are configured they will ALWAYS record during some events as detailed in https://support.simplisafe.com/hc/en-us/articles/360029594152-When-does-the-camera-record- :

  • Alarms
  • Disarming your SimpliSafe system
  • Camera Detected Motion
  • User Triggered Recording
  • Secret Alerts (When Enabled)
  • User Initiated Test of the SimpliSafe system
  • Duress Alarm
  • Silent Panic button
  • Entry Delay (After entering your home while the system is alarmed)
  • Power Restored

If you have a Simplicam configured to keep the privacy shade closed, the shade will open to allow recording during these events.

Edit: And no, you can't turn this behavior off. All of your cameras will record during these events whether you want them to or not.

This comment was created from this reply

3 Messages

2 years ago

If cameras are in night mode does that mean they are recording? Can I turn them off while I’m home?

Advocate

 • 

692 Messages

@rodroyso​ What do you mean by "night mode"?  You can configure cameras to behave differently in different modes (off, home, away) if that's what you're asking and you can configure them to be off BUT here is an important caveat. Regardless of how your cameras are configured they will ALWAYS record during some events as detailed in https://support.simplisafe.com/hc/en-us/articles/360029594152-When-does-the-camera-record- :

  • Alarms
  • Disarming your SimpliSafe system
  • Camera Detected Motion
  • User Triggered Recording
  • Secret Alerts (When Enabled)
  • User Initiated Test of the SimpliSafe system
  • Duress Alarm
  • Silent Panic button
  • Entry Delay (After entering your home while the system is alarmed)
  • Power Restored

If you have a Simplicam configured to keep the privacy shade closed, the shade will open to allow recording during these events.

Edit: And no, you can't turn this behavior off. All of your cameras will record during these events whether you want them to or not.

(edited)

This reply has been converted into a comment

Community Admin

 • 

5.3K Messages

2 years ago

Hi rodroyso,

Worthing has some great points there. I would just further clarify that our cameras only record when they are triggered - which can either be by their own built-in motion sensor, or by events from your main alarm system (alarms, disarms, etc.).

With the Indoor Camera, you can control when the motion sensor is active (i.e. whether it should be active in Home, Away, or Off modes). It's tied to the Shutter options in the Camera Settings page in the app - when the shutter is open, the motion sensor is on.

However, regardless of the state of your system, the camera will also record for system events. That's what Worthing is talking about in his reply.

But finally, you should know that ALL of your recordings are encrypted and locked to your account. Nobody, not even SimpliSafe's own employees, can just view them without your permission. And of course, you can always review your Timeline and remove any footage immediately, that you don't want to stay on our servers.

1 Message

4 months ago

Problems with one camera of five used on 1800 sq ft, single story ranch home.

Discussed in chat with SS Tech Support, say only points at my Wi-Fi.  The following are the details.

* It comes on and can see day or night, but not as crisp a picture as other cameras.  (Regardless of location never has worked with a clear crisp picture.)

** The motion sensor rarely works so NO HISTORY to view. I can walk right up to it and nothing.  Then it may trigger sensor, but rarely.)

* Distance does not exceed 20 feet to any camera from centrally located Wi-Fi & Extender.  Driveway camera is five feet from great working garage indoor camera.  Both similar distance from router and extender.

** Upgraded AT&T fiber optic cable had Router replaced due to proven questionable issues with equipment.  Works great now for only two of us now at home, streaming TV video, cell phones, and PC network.  Signal strength for Wi-Fi Router & Extender are 30 to 50 dBm walking around the house with cellphone app.  The average signal strength is approximately 44dBm.  Extender is a quality NETGEAR device that does not give me any trouble.

*** I can see only solution is to replace the indoor camera with outdoor kit for another outdoor camera?  Motion sensor is questionable at best and picture quality is lacking.  Like I told SS Support, I guess I have to wait for a Xmas SALE to get new camera and power cord?

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