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Sunday, October 25th, 2020 4:10 PM
1 year ago
This conversation has been merged. Please refer the main conversation: KNOWN ISSUE: Indoor Camera Recordings/Livestream Noise
KNOWN ISSUE: Indoor Camera Recordings/Livestream Noise
The cause of this issue has been identified by our engineering team. It is related to the hardware, and may take a bit of time to resolve. Thank you for your patience. We'll let you know when a fix is on the way.
@davey_d Thanks for the update and posting it here. I was very pleased to hear the news, I am once again very satisfied with SimpliSafe getting feedback and working on a solid fix.
Thanks for the update and I’m looking forward to having full use of my SimpliiSafe system.
Any update on the fix yet for this issue?
@mjdes I'm wondering if the same thing too. I'm having the same issue and this post looks like it was made a couple years ago
I have the same issue. In fact, I've had this issue for 2 years since I purchased SimpliSafe.
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3 years ago
Same issue. Lots of folks on Reddit experiencing it as well.
2 years ago
@dave_2036 nope, I’m hundreds of miles away and I’ve got clicking. It’s weird.
@dave_2036 nope, I’m hundreds of miles away and the recordings all have clicking. And the lady who watches our cats says she can hear clicking also, which is not good.
@rkcorton Thanks for that tip. I also have the ticking and squealing I put electrical tape over the little hole, that cut down on the squealing, but the ticking is still there... Just awful...
Just talked to customer service. Had my indoor camera replaced once because of the clicking issue. New camera does the same thing. When watching live or a recording there is a ticking noise, sounds like a bomb timer on an old cartoon. They told me today that they should not have replaced the original camera because that is normal for it to make noise and there is nothing they can do. I guess it’s a good thing I got the camera for free. Clicking cameras is not normal.
We are having the same issue. Have had the system for about a month and constantly hear that ticking static noise. Anyone find a solution??
This issue doesn't seem to be easy to replicate, so we're not yet sure about the cause. But one theory is that your camera might be picking up on sounds that are normally inaudible to human ears. If you move your camera to a different spot (just temporarily) does the noise stop?
It is an audio feedback loop. It picks up the 'click' from the camera when it opens the privacy shutter when it starts. They could fix this by programming the camera to delay recording startup a few seconds after camera activation. Not rocket science. C'mon SS. Fix it.
The only fix we as customers have is to turn off audio on the camera settings. That is not acceptable to me, when I need two-way communications. Again SS, fix it with a software update.
see the comment I made above please......
There's also the possibility that we're all talking about different things. Does this feedback go away for you after a while, or does it stay on the feed?
I have the same issue. I just switched from another system to SS. My previous 2 way audio camera had zero issues with audio let alone this clicking and screeching problem. I’ve move the SS camera all around my home with no resolve. Not super happy I paid $100 for a camera that’s this terrible! Seems like this has been an issue for a long time reading on this forum. The tape over the pin hole helps the banshee screams but really? I have to put tape on my brand new camera? Makes me wonder if I should have went the Ring route instead.
I tried moving the camera to different rooms, but the squeaking and feedback noise is loud and continuous on live view. I feel like this is a poor quality system. No support for this problem camera. Don’t buy SimpliSafe!
@topanga thanks for reporting. Does the feedback noise happen only during livestreaming for you? And not when viewing recordings?
Hey Dave. Try reading all of the posts collectively. There is clearly a problem for all of us. I’ve had my system for over a year now. It’s always has these noises that EVERYONE is describing. It’s not any of the “potential” phantom problems you suggest. Why do you keep asking questions as if each post is a new mystery? It’s a systemic issue across the product line. Just admit it. I’d have more respect for SimpliSafe if they would just come right out and admit there is an issue you can’t fix. Offer to give people their money back. Stand behind your Chinese junk.
Bottomline, take ownership and stop with the deflecting Q&A crap.
@bzolla4434 well yeah, that's why I pinned a post right at the top. Our engineers know there's an issue and we are investigating.
But it is not helpful if I just assume that everyone seeing the same symptoms is always having the same problem. Also, we already know that while there are plenty of examples here, the issue doesn't actually affect everyone. If we can arrive at some solution that is able to help just one user at a time, that's great. But at the very least, we can keep gathering clues that our teams can act on.
Newly set up system as of yesterday and after experiencing the loud screech and clicking while watching livestream or video on my indoor camera and scrolling through all these comments, I would agree there is a problem. I have a Nest system at another home and it does not produce such feedback.