‎camera does not have recordings for last 30 days!!! I am paying for recording service and a lot should have been captured | SimpliSafe Support Home
 
28ishinde's profile

Monday, April 25th, 2022 6:22 PM

camera does not have recordings for last 30 days!!! I am paying for recording service and a lot should have been captured

I have an outdoor camera facing the side of my house which also covers front door. My packages were stolen from the front which is in direct view of this camera. I tried to access the video and it says no recording available for last 30 days. Im paying for the recording subscription and I still see this. So angry!!

Official Response

Community Admin

 • 

5.3K Messages

2 years ago

Hi @28ishinde , this is not great at all. Since you mention an incident, I'm going to escalate your case to a senior agent. We'll get your camera online!

14 Messages

2 years ago

We have a similar problem that the camera records certain events and not others. For example, deer get recorded, humans in the same place maybe sometimes, maybe not. No troubleshooting has helped.

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