‎Bright flash when spotlight turns off | SimpliSafe Support Home
 
vistaronn's profile

Friday, March 29th, 2024 2:49 AM

Bright flash when spotlight turns off

On one of my outdoor cameras, the spotlight will produce a quick bright flash right as the spotlight turns off. I thought it was lightning one night because the flash is much brighter than the normal spotlight intensity. This happens every time and the camera works fine otherwise. It does not happen on my second outdoor camera. The only difference between the two is that the one in question is connected to solar power while the one without the issue is connected to AC power. They both have the latest firmware (1.22.19.9841). I have removed/replaced the battery and also reset/re-installed the camera. Does anyone else have this problem?

Community Admin

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2.6K Messages

18 days ago

Hi @vistaronn, 

I know you've already tried resetting this camera, but if you haven't already, I would recommend toggling this camera's Spotlight setting off, saving that change, and then turn it back on again. But if that does not help please let me know and I can forward this to our internal teams for further investigation.

18 Messages

18 days ago

@emily_s  - I toggled the spotlight off and on as you suggested and the problem persists. It occurs regardless of the reason for the spotlight going on (live view or motion activated) and definitely does not happen with my other camera. The other camera's spotlight just goes off without incident while this one produces the irritating flash as it turns off.

Community Admin

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2.6K Messages

@vistaronn​ Thank you for this update! This issue is interesting, and something that may require further investigation from our engineering team. I've gone ahead and forwarded your case to them; a member of the team should reach out to you soon for additional assistance. 

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