50 Messages
All 3 camera "offlie" flashing white
All 3 of my SS cameras started flashing white and are offline. My wi-fi is strong. Flashing white indicates camera hasn't read QR code. This is not a new install, I have had these cameras for a few years. Would appreciate any assistance possible to resolve issue.
route_66_guy
195 Messages
5 years ago
0
0
rtjames61
2 Messages
5 years ago
Would be nice if an admin would post an update or start a new thread and pin to top.
Apologies if I missed a posting.
0
0
rtjames61
2 Messages
5 years ago
0
0
undeleted
1.2K Messages
5 years ago
0
0
vyolin
3 Messages
5 years ago
0
0
app4404
1 Message
5 years ago
0
0
albertjdutch
1 Message
4 years ago
0
0
usmaak
343 Messages
4 years ago
0
0
captain11
Captain
•
6.3K Messages
4 years ago
Got into the app but was asked for my master PIN #.
0
0
studerje
2 Messages
4 years ago
0
0
davey_d
Community Admin
•
5.7K Messages
4 years ago
Those checking in from last night, you might have already spotted our other responses, but yes, there was indeed an outage that affected both our camera systems, as well as the SimpliSafe app. Our Monitoring Service itself was not affected.
By now, all service should already be restored. If your cameras are still having trouble trying to reconnect, simply power cycling (by unplugging - no need to reset!) should be enough to force it to link up again.
But if you're still having trouble with either the app or your cameras, please do give us a call at 800-548-9508 and our Support team can troubleshoot.
- Johnny M.
SimpliSafe Home Security
0
0