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Hollywood_Palms's profile

Wednesday, June 28th, 2023 10:22 PM

Wifi Drops Out


My connection between the SimpliSafe system and my home WiFi drops about 12 times perday. I've noticed this more since the last update. Any suggestions? Previously, it worked just fine.

I've not moved anything, changed the router, etc.

Community Admin


3K Messages

1 year ago

Hi @Hollywood_Palms, 

I'm sorry to hear this. When the WiFi disconnects from your system, do you receive any errors? One solution I would try is rebooting your router by unplugging it for 30-60 seconds, and then plugging it back in. That has helped users in the past.

I would also reboot your Base Station. You can do this by taking the following steps:

  1. Remove the plug from the Base Station, to expose the battery panel screw.
  2. Using a Philips head screwdriver, remove that screw.
  3. Turn the whole bottom of the Base counter-clockwise, then pull away to reveal the batteries.
  4. Take out just one battery, which will fully power down the system.
  5. Without reinserting the battery, reinsert the USB power plug. Allow the Base Station to boot.
  6. Remove the power plug again, reinsert the battery, and put the whole Base Station back together.
  7. Allow the Base Station to reboot again.
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