‎Unable to Log Into Webapp | SimpliSafe Support Home
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wareagleman

31 Messages

Friday, September 9th, 2022 7:47 PM

Unable to Log Into Webapp

Something must be broken on SS side, I can't even log in to my account through my browser, but can log in to the Community.  Fortunately, my app on my phone still seems to be logged in, so I have some use of the system while I'm away from home.

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1 year ago

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davey_d

Community Admin

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5.6K Messages

2 years ago

@wareagleman​ that is interesting, because the webapp, mobile app, and Community all actually use the same login system.

Do you have the same issue with different browsers, or even different computers?

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wareagleman

31 Messages

2 years ago

At the time of this post, I was trying to log in through my work computer... Chrome is the only browser we have (well, there's Edge, but I don't use it).  My phone was/is on cellular service (not my work network)... and goes through a VPN... interesting that there was no problem with the phone, but there was obviously a problem with my work laptop.

Seems fine today though.

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davey_d

Community Admin

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5.6K Messages

@wareagleman​ ah, the VPN might be the issue there. Have you already tried accessing the webapp while the VPN is temporarily disabled?

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2 years ago

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wareagleman

31 Messages

That actually doesn't explain anything... it was my work computer having the trouble and it was not on a VPN at the time... I was stating that my phone *was* on the VPN and could access through the app, but also not through the website.  Presumably this is because I was already logged into the app.

Like I said, it doesn't matter anymore because it's all working now... I am responding to this with my work laptop.

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2 years ago

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CH25

8 Messages

@wareagleman​  Hello, maybe you can answer my question.....  can we use a VPN on our routers or WiFi withe Simpli Safe system?  If so, does it slow the speed down?

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1 year ago

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elaine64

1 Message

2 years ago

Howdy able to log in by desk top computer but not by cell phone.

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