Trying to Install Outdoor Camera but Cannot Update System

@alexandria_c​ Thanks, will do

Just giving an update, per alexandrai_c's (community admin)  advice, I reached out to the support team directly via the chat function (bottom right corner of your screens). I spoke to "Lovely" from the Simplisafe Support team who was extremely helpful. 

She pushed the update out to my system but for some reason my keypad lost its Wifi connection AND its ability to reconnect to the Wifi. She then provided me with some specific steps to correct this which I will detail below in case anyone needs it (I think steps 1 thru 4 are basically how to do a general reset):

1. Unplug your Base Station
2. Unscrew the one screw that was covered by the power plug.
3. Twist the bottom open to reveal the battery compartment. Remove one battery.
4. Without replacing the battery or the cover, re-insert the power plug.
5. Head over to your Keypad, and navigate to Menu > System Settings > WiFi, and go through the steps there.

After the above was completed, everything worked as usual. The update was pushed out again and now I am waiting for it all to process as I type this response.  

Yep when all else fails reboot the whole system, glad it's working now for you

Just giving an update on this situation. Ultimately, the support team could not push the update through successfully. Every time they "pushed it through" , I was asked to look for a gear icon on the keypad so that I can complete the update. However, there would be no gear icon and I would also notice that my keypad/base station would disconnect from the Wifi (and no, there were no power outages to cause this). Once the Wifi disconnected, the keypad/base station would also lose its ability to reconnect to Wifi. The support team would then ask me to "power cycle" the base station as a means to reset the base station and gain back the ability to reconnect to Wifi. This would fix the Wifi issue and allow me to reconnect but the same problem repeats once the support team attempts to push the upgrade again.  In total, I spoke with two support team members on two seperate days and attempted to "push the update" about 3-4 times with the above scenario playing out each time (we walked through plenty of troubleshooting avenues in between as well). 

I think the solution that I was offered by the last support team member (via Live Help chat) was to have a new base station sent to me which I agreed to.  However, I do not know if that was completed or not because I had to end the conversation and return to work. I do not know if the same agents ever revisit past discussions to follow-up (and to note, I have not seen any response from that agent since then). 

@Yi_Long_Ma​ During a call or chat, they will need you to fill out a secure form to confirm some personal details and the shipment. If you didn't get to that step of the process, it's likely the order did not go through. That said, if you open a chat again, the next agent should be able to pick up where the last one left off and get that replacement shipped out right away.