2 Messages
System lost all devices
While we were away, the system lost all devices and the app cant find anything. I was able to re-connect the keypad but that is all. What is going on?
2 Messages
While we were away, the system lost all devices and the app cant find anything. I was able to re-connect the keypad but that is all. What is going on?
gbfan24
2 Messages
1 year ago
Additional information ... my base station will not sound entry chime, does not have voice prompts. The light will not shut off.
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emily_s
Community Admin
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3.1K Messages
1 year ago
Hi @gbfan24,
Something might have happened to your system's hardware, and we'll need to do some live and in-depth troubleshooting. A Base Station replacement may be the solution. If you contact our Support team, they will be able to make this right.
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