‎System lost all devices | SimpliSafe Support Home
gbfan24's profile

Thursday, July 20th, 2023 10:28 PM

System lost all devices

While we were away, the system lost all devices and the app cant find anything.  I was able to re-connect the keypad but that is all.  What is going on?

2 Messages

11 months ago

Additional information ... my base station will not sound entry chime, does not have voice prompts.  The light will not shut off.  

Community Admin


3K Messages

11 months ago

Hi @gbfan24, 

Something might have happened to your system's hardware, and we'll need to do some live and in-depth troubleshooting. A Base Station replacement may be the solution. If you contact our Support team, they will be able to make this right.

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