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gbfan24's profile

Thursday, July 20th, 2023 10:28 PM

System lost all devices

While we were away, the system lost all devices and the app cant find anything.  I was able to re-connect the keypad but that is all.  What is going on?

2 Messages

7 months ago

Additional information ... my base station will not sound entry chime, does not have voice prompts.  The light will not shut off.  

Community Admin

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2.4K Messages

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10 Points

7 months ago

Hi @gbfan24, 

Something might have happened to your system's hardware, and we'll need to do some live and in-depth troubleshooting. A Base Station replacement may be the solution. If you contact our Support team, they will be able to make this right.

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